The application can’t be installed because it is incompatible with the device. (0xC7D24FBC)

Question

The application can’t be installed because it is incompatible with the device. (0xC7D24FBC)

Heusser Simon 20

Hello everyone

I have the following problem:

A private app in Intune can NOT be installed on the following device: Zebra PS20 (Android 10)

A manual installation via APK or StageNow works without any problems.

On the following device, the app can be installed automatically via Intune: Zebra TC26 (Android 10, Android 11 and Android 13)

Since I thought that the app requires a certain hardware requirement, I asked the developer to add the following to the AndroidManifest.xml, since the PS20 does not have a phone module compared to the TC26, where the app can be installed:

<uses-feature

    android:name="android.hardware.telephony”

    android:required="false”

    tools:node=“replace” />



Unfortunately, this did not solve the problem. I still get the same error.

Intune can't tell me what exactly should be incompatible and refers me to the developer.

Thank you very much for your help.

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Answer 1

@Heusser Simon Thanks for posting in our Q&A.

Please understand that the installation is depended on google service. Generally, the reason for this error message is related to some limitations from Google side. Sometimes, the app developer has configured native_platform info in their manifest incorrectly or not specify device architecture. Sometimes, App developer will modify the App requirements to be matching exactly the Android device's hardware.

For this issue, it is suggested to ask your app developer to check the above information. If this issue still persists, please contact google support to get more help.

Thanks for your understanding.

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