Issue when searching in Outlook web - Something went wrong

Aran Billen 976 Reputation points
2024-11-07T11:00:46.3033333+00:00

Hi everyone,

I have a user who’s unable to search their inbox in Outlook web. The Outlook app works fine, but the search feature isn’t functioning in outlook web. I’ve already cleared the cache for the browser and attempted to log into the same account on a different device and browser, but no luck.

Does anyone have any suggestions?

Screenshot 2024-11-07 at 09.53.10

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Answer accepted by question author
Anonymous
2024-11-08T06:42:02.73+00:00

Hi, @Aran Billen

Since this issue cannot be reproduced by policy, it may be due to a performance issue in the web version.

So, you can try the following steps to troubleshoot:

  1. Open Outlook Web with a private or incognito window.
  2. Browser extensions or add-ons can sometimes interfere with web applications. Try disabling or temporarily removing any browser extensions, and see if Outlook search starts working.
  3. Do other users have the same problem?
  4. Create a new profile.
  5. Occasionally, Outlook Web may have temporary service issues that may be resolved on its own in the future.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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