Guest users unable to accept invitation

Question

Guest users unable to accept invitation

!Daniel Bradley 1,071 MVP

Hi All

I am having an issue whereby if I invite a guest user (who is cloud-only in another tenant) to our tenant. I sent them the invitation URL (as they don't have a mailbox) and when they try to accept the invite, it says:

Sign in to invited account

You are currently signed in as EMAIL ADDRESS; however, SAME EMAIL ADDRESS was invited. Do you want to switch to SAME EMAIL ADDRESS?

The email address signed in is identical to the one it is asking to sign in with. If I click Switch Accounts, I get the following error:

Invitation redemption failed

An error has occurred. Please retry again shortly.

Any thoughts?

Sven Lüders 0 Reputation points

2025-01-14T13:36:48.69+00:00

@!Daniel Bradley have you solved the issue?

1 answer

Your answer

Sven Lüders 0 Reputation points

2025-01-14T13:36:48.69+00:00

@!Daniel Bradley have you solved the issue?

Answer 1

Akhilesh Vallamkonda 15,275 Moderator

Hi @!Daniel Bradley

If the invited external guest user's email conflicts with an existing Contact object, the guest user may be created without a proxyAddress. This can prevent the guest user from redeeming an invitation through a direct link.
For more info Redemption process limitation with conflicting Contact object.

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Akhilesh Vallamkonda 15,275 Reputation points Moderator

2024-07-22T03:01:54.4533333+00:00

Hi @!Daniel Bradley
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Akhilesh Vallamkonda 15,275 Reputation points Moderator

2024-07-24T10:08:39.9033333+00:00

Hi @!Daniel Bradley
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know
Markus Hanisch 86 Reputation points

2024-11-29T13:51:42.91+00:00

@Akhilesh Vallamkonda
Could you explain that a bit further?What is a "conflicting existing Contact object" -- an Entra ID guest user (even a deleted user)?
Where can I retrieve / check for Contact objects? > If the invited external guest user's email conflicts with an existing Contact object, the guest user may be created without a proxyAddress. This can prevent the guest user from redeeming an invitation through a direct link. For more info Redemption process limitation with conflicting Contact object.