Can't drag and drop mails in new outlook/web Outlook

Question

Can't drag and drop mails in new outlook/web Outlook

Kevin Boer | RSE Office 365 45

Whenever different companies and users want to drag and drop emails in an other folder the message "Couldn't move item" appears meanwhile the item has been moved to the folder but it makes a duplicate in the previous folder where the item is dragged from.

TZ 0 Reputation points

2024-07-10T12:56:13.0333333+00:00

I'm also having this issue with a few of my staff via their shared mailboxes on Outlook WEB
dragging an email from the inbox to a sub folder should move the email to the sub folder,

instead it is copying over, causing a duplicate email with one of the emails in the inbox and the other in sub folder.

"work around" at the moment is to delete the original email from the inbox after dragging it to the sub folder..
Devin Comiskey 5 Reputation points

2024-07-10T18:44:13.3566667+00:00

OMG!! I literally JUST had an employee come to me with the SAME EXACT PROBLEM! She's also using New Outlook. I was dumbfounded my colleague found this post and shared with me.

Clearly, it's a big with the new Outlook update. Wow.
Andrew Maybir 0 Reputation points

2024-07-21T12:03:07.5833333+00:00

Anyone had a fix for it or is Microsoft still looking to fix it???

Answer accepted by question author

SokiGuo-MSFT 31,826 Microsoft External Staff

Hi @Kevin Boer | RSE Office 365

Welcome to our forum!

According to my research, this is a temporary backend bug. Issue ID: EX809748.

The engineering team is currently isolating the source of the impact, so please be patient and wait for the next update. Thank you for your understanding and patience!

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Andrew Maybir 0 Reputation points

2024-07-21T12:00:36.61+00:00

This is still an issue and am not sure why Microsoft has changed the status to FIXED????
sirio GENNAI 0 Reputation points

2025-11-07T12:40:58.62+00:00

Hello, I am still concerned by this issue, my users as well (~1000 employees).
Can we hope a fix for this yet ?

-Regards
Saskia Mestern 0 Reputation points

2026-01-19T09:33:40.26+00:00

Wow, it's 2026 and it is still not working. I am asking myself why I am paying for M365 Business....

1 additional answer

Your answer

TZ 0 Reputation points

2024-07-10T12:56:13.0333333+00:00

I'm also having this issue with a few of my staff via their shared mailboxes on Outlook WEB
dragging an email from the inbox to a sub folder should move the email to the sub folder,

instead it is copying over, causing a duplicate email with one of the emails in the inbox and the other in sub folder.

"work around" at the moment is to delete the original email from the inbox after dragging it to the sub folder..
Devin Comiskey 5 Reputation points

2024-07-10T18:44:13.3566667+00:00

OMG!! I literally JUST had an employee come to me with the SAME EXACT PROBLEM! She's also using New Outlook. I was dumbfounded my colleague found this post and shared with me.

Clearly, it's a big with the new Outlook update. Wow.
Andrew Maybir 0 Reputation points

2024-07-21T12:03:07.5833333+00:00

Anyone had a fix for it or is Microsoft still looking to fix it???
Andrew Maybir 0 Reputation points

2024-07-21T12:00:36.61+00:00

This is still an issue and am not sure why Microsoft has changed the status to FIXED????
sirio GENNAI 0 Reputation points

2025-11-07T12:40:58.62+00:00

Hello, I am still concerned by this issue, my users as well (~1000 employees).
Can we hope a fix for this yet ?

-Regards
Saskia Mestern 0 Reputation points

2026-01-19T09:33:40.26+00:00

Wow, it's 2026 and it is still not working. I am asking myself why I am paying for M365 Business....

Answer 1

Pat Hunt 0

My best guess is an issue with the outlook new application itself. I have reverted back to the previous outlook app and it seems to perform this function just fine. Just probably have to wait on an update.

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