I lost my phone with the authenticator app and need to set up authenticator on my new phone.

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I lost my phone with the authenticator app and need to set up authenticator on my new phone.

Richard Kelly 0

I need to set up authenticator on my new phone. I need to transfer my existing authenticator accounts to my new phone, but I don't have access to my old phone, so I can't create a back up. please advise.

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Answer 1

Thameur-BOURBITA 36,536 Moderator

Hi @Richard Kelly

If it's not possible to use a backup to restore Authenticator configuration on your phone , unfortunately , the only solution is to ask your administrator to reset your MFA registration for your Azure account. For other account you should use recovery procedure for each site (Linkedin, facebook .ect)

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For other sites you have to use recovery process for each site in case of lost of your phone.

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