How to recover old backups in the Authenticator App?

Question

How to recover old backups in the Authenticator App?

Fabian Quintero Rodriguez 35

Had to factory reset my android phone, and right before doing it I made a cloud backup inside the Authenticator app using the option the app gives you when you go to settings. Linked it to a working outlook account and just restord my phone. Then, when setting up the device and downloading the app, I just signed in nomally (didn't see the tiny little option below the two big buttons that said "restore backup", maybe u can make that option a lil bit more visible :'D) and I saw the app was e m p t y. As you would expect, I panicked a little bit, and went to settings and enabled cloud backup again. Surprise! That didn't solve my issue. Now I fear I just have overwritten my previous backup and I lost all my passwords and two-factor codes. Please tell me I can somehow recover that last backup and get everything back :''D

Vinodh247-1375 44,801 Reputation points Volunteer Moderator

2023-11-09T08:42:38.92+00:00

Just checking if you had a chance to look at this. If so, can you please update?
CyberMedics.org 1 Reputation point

2024-01-16T23:17:08.2166667+00:00

Did you ever get this resolved?
Fabian Quintero Rodriguez 35 Reputation points

2024-01-24T17:00:48.5233333+00:00

For those wondering, it in fact seems to not be an option to recover your data once you overwrite that first back up. Asked the same cuestion on a Microsoft Support subreddit and this is what they said > Please be informed that you can only recover the back-ups saved on the cloud only once. Once the previous back-up has been overwritten then they are no longer recoverable. For more information about recovering account credentials in the Authenticator app, you may refer to this link: https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40.https://www.reddit.com/r/microsoft/comments/o22lfc/comment/k8c2o7u/?context=3

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Vinodh247-1375 44,801 Reputation points Volunteer Moderator

2023-11-09T08:42:38.92+00:00

Just checking if you had a chance to look at this. If so, can you please update?
CyberMedics.org 1 Reputation point

2024-01-16T23:17:08.2166667+00:00

Did you ever get this resolved?
Fabian Quintero Rodriguez 35 Reputation points

2024-01-24T17:00:48.5233333+00:00

For those wondering, it in fact seems to not be an option to recover your data once you overwrite that first back up. Asked the same cuestion on a Microsoft Support subreddit and this is what they said > Please be informed that you can only recover the back-ups saved on the cloud only once. Once the previous back-up has been overwritten then they are no longer recoverable. For more information about recovering account credentials in the Authenticator app, you may refer to this link: https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40.https://www.reddit.com/r/microsoft/comments/o22lfc/comment/k8c2o7u/?context=3

Answer 1

Vinodh247-1375 44,801 Volunteer Moderator

Hi Fabian Quintero Rodriguez:

Thanks for reaching out to Microsoft Q&A.

There is no such option available to recover old backups.

I lost all my passwords and two-factor codes

You can check with your application source (microsoft in this case?) and try to reset a new password as the authenticator app is a medium for logging in, used by both service provider and the user.

Please 'Upvote'(Thumbs-up) and 'Accept' as answer if the reply was helpful. This will be benefitting other community members who face the same issue.

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