Partial blue or gray screen in Teams?

GlenTech 496

One user started getting either a gray or blue partial screen in MS Teams which I haven’t seen happen to anyone before.

I tried clearing the “%appdata%\roaming\microsoft\teams” folder to delete the cache but that didn’t work. Then, I did a full uninstall and re-install after deleting all Teams folders in %appdata% both roaming and local. Did not work either. Disabled hardware acceleration and still no luck.

Her Teams version is the newest version (1.6.00.4472) and she’s on Win 10 22h2.

Anyone else see this before?

Nathan Giles 50 Reputation points

2023-03-15T13:04:32.4566667+00:00

I had this exact same issue. However, it only gave me the blue/gray screen when I double clicked on the file. If I simply single clicked it wouldn't give me any issues. My IT department let me know it must be a bug within Teams. Unfortunately, I think it's something only Microsoft can fix.
Jennie Lyrholt 15 Reputation points

2023-03-15T13:23:18.2066667+00:00

You can solve the blue screen by closing the app in the taskbar menue and not dubble click on file in teams. Another workaround is to choose the option to open all files in the designated app (e.g Excel)
BucksInSix 80 Reputation points

2023-03-16T14:38:36.89+00:00

We have been seeing this pop up on some computers in our office as well. The single click method seems to be the best for now. We have also noticed that if you are in a Team on the Files page, if you click the drop down arrow next to "Files" that seems to get rid of the blue screen. If you open a file with the blue screen up then it typically switches from blue to a light gray.
Alain Paradis 15 Reputation points

2023-03-16T19:38:57.37+00:00

I've noticed those who has this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen the file open correctly, no blue screen.
Omar Morales 0 Reputation points

2023-03-17T18:19:26.4133333+00:00

Same issue, what's wrong?
Anonymous

2023-03-20T15:04:00.6433333+00:00

BucksInSix above is right! Clicking the down arrow next to "File" totally works!
StayAwayFromGrimace 31 Reputation points

2023-03-21T21:06:50.9233333+00:00

I have this problem with two users. Everybody who has the ability to do so, report the issue to Microsoft. I did, and they basically brushed me off because they didn't see anything wrong and nobody else has been reporting this.

Report this in the Microsoft 365 Admin Center\Health\Service Health

https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/reportanissue
Williams, Blake 0 Reputation points

2023-03-22T13:51:52.4733333+00:00

Also have a user with this blue screen overlay issue.
Kindred, Damon 5 Reputation points

2023-03-23T13:29:40.74+00:00

I went to Setting & changed my theme from Dark to Default & back to Dark. It got rid of the blue screen
Drew Jaboor 0 Reputation points

2023-03-23T19:16:27.9166667+00:00

Same issue - Workaround I found was to click into the search bar at the top of the Teams window. This changes the screen from blue/grey back to normal. Then just click anywhere in the screen below where the files are displayed. You can then select files without any issue.
Robert Vigue 10 Reputation points

2023-03-27T14:01:07.55+00:00

As I read the answers they all seem to think that this is a one time thing. I have seen it on multiple machines You can close it by certain clicks. But it always comes back. that is more the question is there a permanent fix. Its not about how you open the files because after three weeks and multiple people. The designated app doesnt work in a long term especially since all the did in Team was select file. that listed all the different files all different extensions. Has anyone seen a fix that is less generic and more specific to the actual issue
Robert Vigue 10 Reputation points

2023-03-27T14:05:36.4766667+00:00

Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams

TM530845, Last updated: March 24, 2023 4:06 PM

Estimated start time: March 21, 2023 11:08 AM

Affected services

Microsoft Teams

Issue type

Advisory

Issue origin

Microsoft

Status

Service degradation

Manage notifications for this issue

User impact

Users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.
Jordan Ray 0 Reputation points

2023-03-30T15:03:41.6566667+00:00

I am having multiple users with this issue. What is the ETA on a fix?
Shayne Campbell 0 Reputation points

2023-04-03T19:22:40.7566667+00:00

I was able to resolve the issue by using the new Teams update. We have not had anymore issues with this since upgrading. Will update if issue returns.
Anthony Gifford 0 Reputation points

2023-04-12T15:00:46.41+00:00

Hello Ive been getting the same issue with a few of my users a quick fix is to change to Dark mode in teams
TESS ARISTODEMOU 0 Reputation points

2023-04-13T12:23:06.34+00:00

I've had the same problem for weeks, just read all the comments and THANK YOU, clicking on the down arrow next to files has solved it.
Catina S. Hinson 0 Reputation points

2023-04-13T16:32:09.9666667+00:00

So does MS intend to fix the issue?
Echeagaray, Santiago 0 Reputation points

2023-04-14T23:30:29.1766667+00:00

When will Microsoft fix this glitch?
Greco, Lisa 0 Reputation points

2023-04-28T15:52:51.8633333+00:00

Yes, I have had this happen a few times. Very annoying. However, the fixes here are good and I'm glad I found them. The one that worked for me was to not double click on the file link and / or to click the dropdown menu for FILES. Thanks to all who figured out the fixes!

31 answers

Rich 21 Reputation points

2023-03-22T13:55:48.4+00:00

Microsoft is ware of the issue and are actively working on the problem

Title: Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams

User impact: Users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.

More info: Impact is specific to opening content within the Microsoft Teams desktop and web clients and can manifest in a multitude of ways. Some users may see large blue or grey squares overlaying content. Impact is known to the Microsoft Teams desktop client version 1.6.00.4472, but other versions may also be affected. The content is otherwise not impacted and users can still interact within the client.

While we're working to remediate impact, users can open the content in the desktop applications to bypass this issue.

Current status: Our review of client logging has been inconclusive so far and to continue our assessment of the issue, we've asked reporting users to provide reproduction steps of the problem. In parallel, we're attempting to internally reproduce this issue to gather additional diagnostic information for our investigation.

Scope of impact: Some users opening content from the Files tab within the Microsoft Teams desktop or web clients may be impacted. Next update by: Wednesday, March 22, 2023, 5:00 PM (9:00 PM UTC)
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Shayne Campbell 0 Reputation points

2023-03-27T13:07:40.95+00:00

Has there been any more updates from Microsoft as the above stated that the Next update would be by: Wednesday, March 22, 2023, 5:00 PM (9:00 PM UTC)?

Rich 21 Reputation points

2023-03-27T13:10:51.1533333+00:00

Nothing since 3/24 - still working the issue on MS side of things

Shayne Campbell 0 Reputation points

2023-03-27T14:56:59.5933333+00:00

I haven't seen anything from 3/24. Last I saw was 3/22

Anonymous

2023-03-28T15:21:02.51+00:00

Happens randomly. In Teams in Files. Blue square turns grey when I click on it. Sometimes it lets me work on files, sometimes the screen is frozen and will not respond to mouse clicks or typing. Have restarted computer and it will clear, but then it comes back - randomly. Can't see a pattern to trigger it. Have tried deleting the file in Teams and then re-uploading it, but it doesn't keep the blue screen from appearing. It's not always the same file either. Happens when trying to access different files and on different teams.
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FameFlower 0 Reputation points

2023-03-24T20:59:38.26+00:00

I have been having the same problems on two different computers I use. I have been downloading the file to view it without the blue or grey overlay and then deleting it after viewing so there are not so many copies of all the documents. Can't wait for this bug to be fixed.
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Dave Doohan 5 Reputation points

2023-03-30T10:17:19.0466667+00:00

As some have noted, the blue screen can be cleared by clicking into the Search box or by clicking the three ... on the left side of the screen. The file can be opened with a single click instead of a double click or by using the Open in app menu option. I've consistently recreated and worked around this problem now on several different computers and users.

Michel Teyssedou 0 Reputation points

2023-04-14T15:29:55.3733333+00:00

You don't have to download another copy ! Open it in a browser windows or in the desktop Excel App.
You can change the default app in your teams parameters ("..." menu on the left side of your company name), ou chosse to open in browser or desktop app with the right click on the file name in teams.
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SPING 0 Reputation points

2023-03-30T18:35:17.5766667+00:00

We are not only getting a blue or grey screen, but also the files won't preview at all. Clearing the cache, clicking ellipses and changing the screen background are not helping.
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Evan Buckner 5 Reputation points

2023-04-06T18:44:33.6033333+00:00

This issue is still occurring today, even after verifying that the application is updated. The temporary fix we found is switch the theme from light mode to dark mode, and it is resolved, and if the user prefers light mode, they need to toggle it here and there. I am unsure if there has been a fix yet, anyone got that info? I'm going to research it on my end.
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Shawn Williams 6 Reputation points

2023-04-06T19:12:21.42+00:00

I just stumbled upon your post and this also worked for us.
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Dewantara, Ikra (ICRAF) 0 Reputation points

2023-04-10T07:57:57.9066667+00:00

I solved it by disable GPU Hardware Acceleration. Just go to setting -> general -> disable GPU Acceleration, then restart teams. I hope this is not temporary solution
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Carol Marion 0 Reputation points

2023-04-13T14:23:51.64+00:00

Temp fix. Not good if you want or need GPU Acceleration.

ANHH 0 Reputation points

2023-04-20T07:54:32.2366667+00:00

Still trigges the blue/grey screen
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Partial blue or gray screen in Teams?

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