Partial blue or gray screen in Teams?

GlenTech 496

One user started getting either a gray or blue partial screen in MS Teams which I haven’t seen happen to anyone before.

I tried clearing the “%appdata%\roaming\microsoft\teams” folder to delete the cache but that didn’t work. Then, I did a full uninstall and re-install after deleting all Teams folders in %appdata% both roaming and local. Did not work either. Disabled hardware acceleration and still no luck.

Her Teams version is the newest version (1.6.00.4472) and she’s on Win 10 22h2.

Anyone else see this before?

Nathan Giles 50 Reputation points

2023-03-15T13:04:32.4566667+00:00

I had this exact same issue. However, it only gave me the blue/gray screen when I double clicked on the file. If I simply single clicked it wouldn't give me any issues. My IT department let me know it must be a bug within Teams. Unfortunately, I think it's something only Microsoft can fix.
Jennie Lyrholt 15 Reputation points

2023-03-15T13:23:18.2066667+00:00

You can solve the blue screen by closing the app in the taskbar menue and not dubble click on file in teams. Another workaround is to choose the option to open all files in the designated app (e.g Excel)
BucksInSix 80 Reputation points

2023-03-16T14:38:36.89+00:00

We have been seeing this pop up on some computers in our office as well. The single click method seems to be the best for now. We have also noticed that if you are in a Team on the Files page, if you click the drop down arrow next to "Files" that seems to get rid of the blue screen. If you open a file with the blue screen up then it typically switches from blue to a light gray.
Alain Paradis 15 Reputation points

2023-03-16T19:38:57.37+00:00

I've noticed those who has this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen the file open correctly, no blue screen.
Omar Morales 0 Reputation points

2023-03-17T18:19:26.4133333+00:00

Same issue, what's wrong?
Anonymous

2023-03-20T15:04:00.6433333+00:00

BucksInSix above is right! Clicking the down arrow next to "File" totally works!
StayAwayFromGrimace 31 Reputation points

2023-03-21T21:06:50.9233333+00:00

I have this problem with two users. Everybody who has the ability to do so, report the issue to Microsoft. I did, and they basically brushed me off because they didn't see anything wrong and nobody else has been reporting this.

Report this in the Microsoft 365 Admin Center\Health\Service Health

https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/reportanissue
Williams, Blake 0 Reputation points

2023-03-22T13:51:52.4733333+00:00

Also have a user with this blue screen overlay issue.
Kindred, Damon 5 Reputation points

2023-03-23T13:29:40.74+00:00

I went to Setting & changed my theme from Dark to Default & back to Dark. It got rid of the blue screen
Drew Jaboor 0 Reputation points

2023-03-23T19:16:27.9166667+00:00

Same issue - Workaround I found was to click into the search bar at the top of the Teams window. This changes the screen from blue/grey back to normal. Then just click anywhere in the screen below where the files are displayed. You can then select files without any issue.
Robert Vigue 10 Reputation points

2023-03-27T14:01:07.55+00:00

As I read the answers they all seem to think that this is a one time thing. I have seen it on multiple machines You can close it by certain clicks. But it always comes back. that is more the question is there a permanent fix. Its not about how you open the files because after three weeks and multiple people. The designated app doesnt work in a long term especially since all the did in Team was select file. that listed all the different files all different extensions. Has anyone seen a fix that is less generic and more specific to the actual issue
Robert Vigue 10 Reputation points

2023-03-27T14:05:36.4766667+00:00

Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams

TM530845, Last updated: March 24, 2023 4:06 PM

Estimated start time: March 21, 2023 11:08 AM

Affected services

Microsoft Teams

Issue type

Advisory

Issue origin

Microsoft

Status

Service degradation

Manage notifications for this issue

User impact

Users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.
Jordan Ray 0 Reputation points

2023-03-30T15:03:41.6566667+00:00

I am having multiple users with this issue. What is the ETA on a fix?
Shayne Campbell 0 Reputation points

2023-04-03T19:22:40.7566667+00:00

I was able to resolve the issue by using the new Teams update. We have not had anymore issues with this since upgrading. Will update if issue returns.
Anthony Gifford 0 Reputation points

2023-04-12T15:00:46.41+00:00

Hello Ive been getting the same issue with a few of my users a quick fix is to change to Dark mode in teams
TESS ARISTODEMOU 0 Reputation points

2023-04-13T12:23:06.34+00:00

I've had the same problem for weeks, just read all the comments and THANK YOU, clicking on the down arrow next to files has solved it.
Catina S. Hinson 0 Reputation points

2023-04-13T16:32:09.9666667+00:00

So does MS intend to fix the issue?
Echeagaray, Santiago 0 Reputation points

2023-04-14T23:30:29.1766667+00:00

When will Microsoft fix this glitch?
Greco, Lisa 0 Reputation points

2023-04-28T15:52:51.8633333+00:00

Yes, I have had this happen a few times. Very annoying. However, the fixes here are good and I'm glad I found them. The one that worked for me was to not double click on the file link and / or to click the dropdown menu for FILES. Thanks to all who figured out the fixes!

31 answers

Austin 0 Reputation points

2023-03-15T16:03:34.03+00:00

I'm also getting a report of this issue but haven't gotten in contact with my end user. I'll try clicking the ellipses on the left and follow up on whether that works.
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Austin 0 Reputation points

2023-03-15T18:15:35.3333333+00:00

I was able to replicate the issue by clicking in the header frame and holding down the mouse button while dragging the cursor out of team and back in over the File directory frame. The issue appears to be a click and drag issue. Clicking the ellipses on the left does clear the selection.
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Ed W 100 Reputation points

2023-03-15T16:07:19.67+00:00

TL;DR - Single click the file in chat to open. If you accidentally double click and end up with a blue/grey, click within the Search box at the top of the screen.

Was able to recreate this in both the Windows (1.6.00.4472) and Web versions of Teams.

Double click a document (Word/Excel/TXT/etc) attached to a chat. Press CTRL-A as if you were selecting all text/items. Screen turns Blue. Click anywhere within the window. Screen turns grey. Click Close on the document. The chat window continues to be grey. Click on the Search box at the top of screen. Colors will revert to normal.

Clicking within the Search box while the document is open also appears to correct the issue.

As stated, the work around is to SINGLE click the file to open it. It appears to have something to do with double clicking on the file name. Double clicking the file name also highlights the file name just before it is opened, which appears to be confusing the CTRL-A function.

Clicking inside the Search box appears to correct things with the document open or back at the chat.
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Dave Campbell 15 Reputation points

2023-03-15T20:54:18.4833333+00:00

Confirmed! - thank you!! I can replicate the issue and "solution" on any computer.

GlenTech 496 Reputation points

2023-03-16T13:02:57.9833333+00:00

Thanks! That's very helpful. I didn't realize it was the double click causing it and now can replicate it on my own Teams both in the desktop and the web version.

Joe Wessling 5 Reputation points

2023-03-20T14:05:56.6966667+00:00

I confirm that double clicking the filename causes this and clicking in the search box will clear it.

Cheri Kivisto 5 Reputation points

2023-03-20T19:40:47.28+00:00

I'm wondering if those experiencing the issue are now on version listed above and are using a Lenovo T590 and or any Lenovo?

Mike Calori 5 Reputation points

2023-03-20T20:20:34.25+00:00

Some users in our organization just started experiencing this when double clicking on files. The users having the issue are using Lenovo Gen 8 carbons or Lenovo T14's

Umachandran Sivanesan (MEDC) 0 Reputation points

2023-03-23T19:00:46.33+00:00

It worked. Thanks

Stuart Lord 5 Reputation points

2023-03-28T13:15:36.2633333+00:00

can confirm same problem and workaround for me (Microsoft Teams Version 1.6.00.6754 (64-bit). It was last updated on 27/03/2023.). I hope Microsoft fixes soon.

Alyson 0 Reputation points

2023-03-28T19:27:07.9133333+00:00

These solutions did not help my screen. I will try other suggestions.

Dave Doohan 5 Reputation points

2023-03-30T12:05:40.6233333+00:00

100% reproduction and workaround so thank you for that. Happens on any desktop/laptop device by following the described steps.

Marco Gutierrez 0 Reputation points

2023-04-19T20:50:20.45+00:00

In my case the blue screen went away after deleting the Windows' TEMP file Start / Run / %temp% / Ctrl A / Delete all you can, some can't be deleted as they're in used.

Herald, Dennis N 0 Reputation points

2023-05-04T21:53:53.1133333+00:00

Great Tip to click in the Search Field. Thank you.
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GlenTech 496 Reputation points

2023-03-16T13:01:34.84+00:00

Microsoft Case #:35501961

They are now aware of the bug but no perm fix as of yet. She recommended to head to the admin portal > health > Service health and report the issue there so maybe if enough users do the same it will get some traction.
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4 people found this answer helpful.
StayAwayFromGrimace 31 Reputation points

2023-03-21T21:15:00.4366667+00:00

Yes, report it!
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Rich 21 Reputation points

2023-03-16T13:03:52.9266667+00:00

We are starting to see this as well and I have reported the issue in MS Admin portal. I am sure they will say no issue found and then I will submit a MS case. Verified issue happens in Teams Online as well.
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Rich 21 Reputation points

2023-03-17T18:22:52.15+00:00

Microsoft has confirmed there is an issue on their side but they have not added a service outtage yet.

StayAwayFromGrimace 31 Reputation points

2023-03-21T21:16:18.05+00:00

That's what I did.
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Alain Paradis 15 Reputation points

2023-03-16T19:40:43.9533333+00:00

I've noticed those who have this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen in Teams the file open correctly, no blue screen.
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Dave Doohan 5 Reputation points

2023-03-30T12:18:57.48+00:00

That's a very interesting observation and I have recreated it exactly as you describe. Double click only has impact if you do it on the filename.. The first click puts a tick into the file selection box so I wonder if this is where the Microsoft code gets thrown off when you click directly on the file link.
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Partial blue or gray screen in Teams?

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