Partial blue or gray screen in Teams?

GlenTech 496

One user started getting either a gray or blue partial screen in MS Teams which I haven’t seen happen to anyone before.

I tried clearing the “%appdata%\roaming\microsoft\teams” folder to delete the cache but that didn’t work. Then, I did a full uninstall and re-install after deleting all Teams folders in %appdata% both roaming and local. Did not work either. Disabled hardware acceleration and still no luck.

Her Teams version is the newest version (1.6.00.4472) and she’s on Win 10 22h2.

Anyone else see this before?

Nathan Giles 50 Reputation points

2023-03-15T13:04:32.4566667+00:00

I had this exact same issue. However, it only gave me the blue/gray screen when I double clicked on the file. If I simply single clicked it wouldn't give me any issues. My IT department let me know it must be a bug within Teams. Unfortunately, I think it's something only Microsoft can fix.
Jennie Lyrholt 15 Reputation points

2023-03-15T13:23:18.2066667+00:00

You can solve the blue screen by closing the app in the taskbar menue and not dubble click on file in teams. Another workaround is to choose the option to open all files in the designated app (e.g Excel)
BucksInSix 80 Reputation points

2023-03-16T14:38:36.89+00:00

We have been seeing this pop up on some computers in our office as well. The single click method seems to be the best for now. We have also noticed that if you are in a Team on the Files page, if you click the drop down arrow next to "Files" that seems to get rid of the blue screen. If you open a file with the blue screen up then it typically switches from blue to a light gray.
Alain Paradis 15 Reputation points

2023-03-16T19:38:57.37+00:00

I've noticed those who has this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen the file open correctly, no blue screen.
Omar Morales 0 Reputation points

2023-03-17T18:19:26.4133333+00:00

Same issue, what's wrong?
Anonymous

2023-03-20T15:04:00.6433333+00:00

BucksInSix above is right! Clicking the down arrow next to "File" totally works!
StayAwayFromGrimace 31 Reputation points

2023-03-21T21:06:50.9233333+00:00

I have this problem with two users. Everybody who has the ability to do so, report the issue to Microsoft. I did, and they basically brushed me off because they didn't see anything wrong and nobody else has been reporting this.

Report this in the Microsoft 365 Admin Center\Health\Service Health

https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/reportanissue
Williams, Blake 0 Reputation points

2023-03-22T13:51:52.4733333+00:00

Also have a user with this blue screen overlay issue.
Kindred, Damon 5 Reputation points

2023-03-23T13:29:40.74+00:00

I went to Setting & changed my theme from Dark to Default & back to Dark. It got rid of the blue screen
Drew Jaboor 0 Reputation points

2023-03-23T19:16:27.9166667+00:00

Same issue - Workaround I found was to click into the search bar at the top of the Teams window. This changes the screen from blue/grey back to normal. Then just click anywhere in the screen below where the files are displayed. You can then select files without any issue.
Robert Vigue 10 Reputation points

2023-03-27T14:01:07.55+00:00

As I read the answers they all seem to think that this is a one time thing. I have seen it on multiple machines You can close it by certain clicks. But it always comes back. that is more the question is there a permanent fix. Its not about how you open the files because after three weeks and multiple people. The designated app doesnt work in a long term especially since all the did in Team was select file. that listed all the different files all different extensions. Has anyone seen a fix that is less generic and more specific to the actual issue
Robert Vigue 10 Reputation points

2023-03-27T14:05:36.4766667+00:00

Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams

TM530845, Last updated: March 24, 2023 4:06 PM

Estimated start time: March 21, 2023 11:08 AM

Affected services

Microsoft Teams

Issue type

Advisory

Issue origin

Microsoft

Status

Service degradation

Manage notifications for this issue

User impact

Users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.
Jordan Ray 0 Reputation points

2023-03-30T15:03:41.6566667+00:00

I am having multiple users with this issue. What is the ETA on a fix?
Shayne Campbell 0 Reputation points

2023-04-03T19:22:40.7566667+00:00

I was able to resolve the issue by using the new Teams update. We have not had anymore issues with this since upgrading. Will update if issue returns.
Anthony Gifford 0 Reputation points

2023-04-12T15:00:46.41+00:00

Hello Ive been getting the same issue with a few of my users a quick fix is to change to Dark mode in teams
TESS ARISTODEMOU 0 Reputation points

2023-04-13T12:23:06.34+00:00

I've had the same problem for weeks, just read all the comments and THANK YOU, clicking on the down arrow next to files has solved it.
Catina S. Hinson 0 Reputation points

2023-04-13T16:32:09.9666667+00:00

So does MS intend to fix the issue?
Echeagaray, Santiago 0 Reputation points

2023-04-14T23:30:29.1766667+00:00

When will Microsoft fix this glitch?
Greco, Lisa 0 Reputation points

2023-04-28T15:52:51.8633333+00:00

Yes, I have had this happen a few times. Very annoying. However, the fixes here are good and I'm glad I found them. The one that worked for me was to not double click on the file link and / or to click the dropdown menu for FILES. Thanks to all who figured out the fixes!

31 answers

EnochJacobs-7375 0 Reputation points

2023-03-14T05:50:25.4266667+00:00

Same issue with multiple users from a single client reported
Issue does not happen for all files but can be replicated for known files
Replicated on user running Teams version version (1.6.00.4472) Win 10 21H2
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GlenTech 496 Reputation points

2023-03-14T13:13:08.8866667+00:00

I made sure all the drivers were up-to-date but it's still occurring. Happened just now.
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Dave Campbell 15 Reputation points

2023-03-14T20:47:32.4966667+00:00

I haven't had the opportunity to rollback any updates, have you?
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RickyRocket 40 Reputation points

2023-03-14T13:45:25.25+00:00

Had the same issue with a user.

Deleting the cache settings for Teams resolved it for a time but it re-occurred.

Today, I verified the Theme settings in Teams. Noticed the user had none selected. I forced the "Default" setting.

The blue overlay disappeared.

I'm wondering if the Theme setting is part of a new feature set that came without a default selection.

I'm continuing to keep an eye on it to see if it re-occurs.
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Lewis Sullivan 0 Reputation points

2023-03-15T13:18:33.3633333+00:00

I am having the same issue with several colleagues, I have tried this and it gets rid of the blue overlay but it comes back after a little while of using teams.

Robert Vigue 10 Reputation points

2023-03-21T15:35:32.0533333+00:00

I have several people including the COO who has the issues. I click on dark and back to default and it temp fixes it. If i leave on dark it works longer. I have been watching several others and it seems with a group policy that changes the the desktop back round that also disappears. I fixed one by recreating the users profile. So somewhere along the line the user profiles are corrupted and being cause by a group policy

Carolin Calder 0 Reputation points

2023-03-27T14:09:54.3933333+00:00

Same issue

Alyson 0 Reputation points

2023-03-28T19:30:45.1166667+00:00

I went to settings, chose a different theme and then clicked back on default and that solved my problem. Thank you!

95886172 0 Reputation points

2023-04-11T13:18:03.1066667+00:00

I think the problem is that there is an annoying bug!! Just click on the search bar and the screen will clear. This is a symptom of a "kid developer"

Anonymous

2023-04-14T03:44:42.1466667+00:00

Thanks for the Solution, it worked for me.
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Jytte S. Frandsen 0 Reputation points

2023-03-14T15:54:18.6466667+00:00

One of our users is experiencing the same issue when accessing Files in Teams. We have found no solution yet, but will check if she has a theme selected.
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Joe DeNicola 5 Reputation points

2023-03-14T20:11:42.6366667+00:00

I have a user with the same problem. Changing the theme works for a while, then it goes back.
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Partial blue or gray screen in Teams?

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