We’re unable to validate your phone number

Toseef Ahmad 501

while creating a new account at dev.azure.com. When I'm trying to get verification code to verify phone number. when I click on Send Text or Call me, I get an error on new page "We’re unable to validate your phone number".

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Michael Ognilla 45 Reputation points

2023-01-19T11:18:00.1133333+00:00

I'm currently facing the same issue. I'm from Manila, Philippines.
Miguel Gomez 5 Reputation points

2023-01-19T11:31:07.58+00:00

Same, also from the Philippines.
ayoub belmehdi 15 Reputation points

2023-01-20T11:16:32.9466667+00:00

Hello,

I am still facing the same issue in morocco (as of 01-20-2023).

Thank you.
Zeeshan Qasim 30 Reputation points

2023-01-21T10:37:00.2733333+00:00

I am currently facing this issue in Pakistan
contact no#<PII Removed>
Bunda Corla 75 Reputation points

2023-01-22T06:30:07.0366667+00:00

Same, for the country of Indonesia as well
Bunda Corla 75 Reputation points

2023-01-22T06:30:27.03+00:00

Same, for the country of Indonesia as well
محمد سعد 0 Reputation points

2023-01-22T11:15:01.2766667+00:00

The same for Egypt
Gulam Fakih 0 Reputation points

2023-01-23T05:59:15.68+00:00

same from country indonesia.
Calonge Reni (ERNI) 0 Reputation points

2023-01-24T14:06:25.2466667+00:00

same here
Muhammad Guruh Ajinugroho 105 Reputation points

2023-01-25T03:43:39.16+00:00

From Indonesia, also facing this Issue as well as per 2023-01-25.
Farhan Khan 0 Reputation points

2023-01-25T15:00:46.2433333+00:00

Facing same issue, location is Pakistan
Muhammad Abdul Karim 0 Reputation points

2023-01-26T07:36:20.3833333+00:00

Facing same issue, I am from Pakistan
Michael 0 Reputation points

2023-01-27T15:39:51.65+00:00

I am also having the same issues when trying to sign up to Azure. I am using an Indonesian mobile number. Neither text or call option works.
ahmad mirza 35 Reputation points

2023-01-28T11:19:33.4033333+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan

date 01/28/2023
ahmad mirza 35 Reputation points

2023-01-28T11:23:49.6+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan

date 01/28/2023
Immad khan lodhi 0 Reputation points

2023-01-29T10:50:31.2533333+00:00

still facing the issue, please give us any solution, from Pakistan
Locked Key 0 Reputation points

2023-01-30T11:40:06.8666667+00:00

As per today (30/01/2023) still facing the same issue
Berbien Jay Pentado 0 Reputation points

2023-01-31T14:05:31.9+00:00

As per today 1/31/2023 same issue persist, from Philippines. Give us a solution already, Base on the questions on the internet this has been a known issue for several years already.
Hamza ERRKIBA 20 Reputation points

2023-01-31T19:49:10.0533333+00:00

I'm from morocco and i can t verify my number
We’re unable to validate your phone number
Kamran Ahmed 0 Reputation points

2023-02-01T00:35:49.48+00:00

Hi I am also having this issue ( We’re unable to validate your phone number ) in Pakistan from last some days. kindly solve this issue here in Pakistan. Some of my friends are also facing this issue. my Phone *<PII Removed>*kindly solve this problem as soon as possible. Thanks
Osama Ajmal 0 Reputation points

2023-02-01T14:25:22.69+00:00

I'm from Pakistan and facing the issue "We’re unable to validate your phone number".
Abdul Rahman 0 Reputation points

2023-02-01T19:32:00.5266667+00:00

Facing the same problem from Pakistan. Thanks.
Muhammad Zubair 0 Reputation points

2023-02-02T07:50:27.5166667+00:00

Facing same issue from Pakistan.
Givary-MSFT 35,916 Reputation points Microsoft Employee Moderator

2023-02-02T10:51:55.2866667+00:00

Please help us with the correlation id and time stamp at the time of issue to investigate it further.
maha mohy 0 Reputation points

2023-02-02T18:25:22+00:00

I have the same issue, from Egypt.
Bonar Gultom 0 Reputation points

2023-02-03T07:15:20.6466667+00:00

Facing the same issue today, from Indonesia.
Faraz Masood 0 Reputation points

2023-02-03T18:59:01.4566667+00:00

I am also facing this issue in Pakistan.

Contact no: <PII Removed>
Farolan Faisal 0 Reputation points

2023-02-05T07:02:00.3066667+00:00

Also facing the same issue today, from Indonesia.
karim EL BATBAT 0 Reputation points

2023-02-06T07:53:43.9466667+00:00

Also facing the same issue today, from Morocco .
SessionID: a84af5e3-3844-4d31-93c6-fd76897ba218 TimeStampUTC: 2/6/2023 7:39:18 AM
Razi Abdul Wahab 0 Reputation points

2023-02-06T19:23:27.54+00:00

Facing the same issue from Pakistan.

SessionID: d0d6b642-6442-41eb-a06a-4d8a47ab95bc TimeStampUTC: 2/6/2023 7:22:41 PM
Joseph Maqqar 0 Reputation points

2023-02-07T11:54:33.33+00:00

This is an ongoing issue that is preventing me from signing up .You help is highly appreciated.
To Thi Thanh Huyen 0 Reputation points

2023-02-08T03:57:47.8833333+00:00

currently facing this issue in Vietnam
contact no# <PII removed>
Raymundus Primanda 0 Reputation points

2023-02-09T11:40:09.9933333+00:00

I'm facing this issue on Indonesian number

date 9/2/2023
Stefan Filbert 0 Reputation points

2023-02-09T13:43:07.85+00:00

I am facing the same issue that I cannot validate my phone number, also I already follow the instruction clearly (for Indonesia country).
Syahrial Dahler 0 Reputation points

2023-02-13T06:38:58.2433333+00:00

Same here, still facing the issue from Indonesia
Soufiane Elimrany 5 Reputation points

2023-02-13T10:48:56.3933333+00:00

Hi, for my Country Morocco, i still have an issue with phone number validation, any support please ?
FARAZ MASOOD 10 Reputation points

2023-02-13T11:40:04.51+00:00

I am currently facing this issue in Pakistan.

contact no#<PII Removed>
FARAZ MASOOD 10 Reputation points

2023-02-15T08:48:40.5366667+00:00

I am still facing same problem. From Pakistan
BASIT NAEEM 10 Reputation points

2023-02-15T09:52:27.2433333+00:00

I am facing the same issue I cannot validate my phone number, also I already follow the instruction clearly for Pakistan.
Tehseen Sajjad 30 Reputation points

2023-02-15T10:22:21.97+00:00

i am still having this issue from pakistan
Baskoro Adi Wicaksono 0 Reputation points

2023-02-15T11:04:16.63+00:00

I'm facing this issue on Indonesian phone number

date 15/2/2023. id 1a6b1d0f-e756-438b-9471-b885e3417bbb
Muhammad Fauzan 0 Reputation points

2023-02-15T18:59:23.1633333+00:00

I'm still facing the same issue with Indonesian phone number. Please help!
SessionID: 8b1222ed-a7e2-492e-8312-d1422a811d82
Shahzaib Elahi 5 Reputation points

2023-02-16T07:26:28.31+00:00

I am still facing this issue while creating a free Azure account in Pakistan.

SessionID: c45c7986-99f6-4776-93b9-1ee4e6d5bc57
Muhammad Dzuhri Ma'arief 0 Reputation points

2023-02-16T15:17:08.96+00:00

Has this been resolved yet?

This is the details of mine:

SessionID: 57103e92-5b20-498b-9484-40d0b97f6c8d TimeStampUTC: 2/16/2023 3:13:05 PM
M Junaid 0 Reputation points

2023-02-17T07:39:04.2433333+00:00

This is too frustrating. I want an azure subscription (never had one before). This shit error keeps on popping for every number I try. I tried almost 7 numbers and same error.

FFs Fix this. I have double-checked all the details while typing number

SessionID: 9144a60a-0ff3-4b24-814e-a81876c1523e
M Junaid 0 Reputation points

2023-02-17T07:40:21.6166667+00:00

facing same issue here, today
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Shahzaib Elahi 0 Reputation points

2023-02-17T11:10:48.16+00:00

I am still facing this issue while creating a free Azure account in Pakistan.

SessionID: 03d229f4-97cd-49b2-9e16-ecb3d1caa6b6
yap Jamie 0 Reputation points

2023-02-18T03:15:46.4133333+00:00

I'm facing this issue while creating a free azure account in Malaysia

SessionID: 04caa6bf-68de-4e15-ad2e-84900d8f354e
Nabia 0 Reputation points

2023-02-21T06:24:59.7433333+00:00

i am facing the same issue from pakistan

SessionID: fae631fc-13ca-4837-99cc-9db4763d7b15
Jemy Lim 0 Reputation points

2023-02-21T11:50:45.43+00:00

Same goes here from Manila
Ezzat 0 Reputation points

2023-02-21T19:26:08.56+00:00

I have the same problem trying to verify phone number from Egypt
Muhammad Rizwan Ali 0 Reputation points

2023-02-22T07:54:53.04+00:00

am currently facing this issue in Pakistan. It is not validating or sending Text messages. Please advise
Muhammad Ahmed Shabbir 0 Reputation points

2023-02-24T08:09:02.29+00:00

@BASIT NAEEM People from Pakistan, if you are still facing the same issue. Please write your phone number in this format while signing up azure account.

03x-xxxxxxxx

Thank you
Muhammad Ahmed Shabbir 0 Reputation points

2023-02-24T08:09:32.18+00:00

People from Pakistan, if you are still facing the same issue. Please write your phone number in this format while signing up azure account.

03x-xxxxxxxxThank you
Shirani Samarasinghe 0 Reputation points

2023-02-25T02:32:46.5566667+00:00

I also faced same issue.

Sri Lanka.
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Hassan 0 Reputation points

2023-02-25T07:22:20.7166667+00:00

I'm also facing the same issue today.

SessionID: b903974b-b43e-4eb6-8d7e-0124bd5d9a9e TimeStampUTC: 2/25/2023 7:19:10 AM
ones 0 Reputation points

2023-02-25T18:12:16.72+00:00

SessionID: 5b040d59-701e-4c1b-901a-959b04e8add5 TimeStampUTC: 2/25/2023 6:10:46 PM

having issue
Abdelrhman Samy 0 Reputation points

2023-02-26T21:39:57.0933333+00:00

I still face the same issue
Cartensz 0 Reputation points

2023-02-27T05:07:14.15+00:00

I am also facing the same issue, Indonesia.

Please, give me advices.
Sinaga17 0 Reputation points

2023-02-27T07:51:19.6966667+00:00

same issue, from Indonesia
Marilee Turscak-MSFT 37,416 Reputation points Microsoft Employee Moderator

2023-02-28T05:06:22.22+00:00

This has been reported to the product team and we are actively investigating. Please create a support ticket if you face this issue.
Willy Pratama 0 Reputation points

2023-02-28T07:31:15.3633333+00:00

i have same issue, kindly need your help
Waqas 0 Reputation points

2023-02-28T11:33:30.2833333+00:00

I'm facing this issue
TimeStampUTC: 2/28/2023 11:32:43 AM
rayhan.adi.wicaksono 0 Reputation points

2023-03-02T03:13:49.2566667+00:00

Still facing the same issue today, from Indonesia.

SessionID: 77e8e208-680e-43b6-a15b-ab17df5e685e TimeStampUTC: 3/2/2023 3:11:09 AM
Budhy, S.Kom 0 Reputation points

2023-03-02T04:13:22.9466667+00:00

Iam facing the same issue today, March 2nd 2023, I am from Indonesia
u2021758 0 Reputation points

2023-03-04T23:19:53.9733333+00:00

I am having this issue in Pakistan
Simon Levinoel 0 Reputation points

2023-03-06T11:22:32.62+00:00

I also experienced the same thing so I did not continue, has anyone of you been able to continue?

Btw im from Indonesia.
Kenji Prahyudi 5 Reputation points

2023-03-06T15:47:10.1+00:00

I think we can't create a support ticket because we're not even be able to sign up 😅 it seems this issue has been here for some few months. Please resolve this issue as soon as you can, thank you.
Kenji Prahyudi 5 Reputation points

2023-03-07T02:22:49.8333333+00:00

Same issue, also from Indonesia
Trung Nguyễn Thành 0 Reputation points

2023-03-13T03:33:18.5833333+00:00

I am facing this issue "We are unable to validate your phone number" my country Vietnam
Viet Tran 70 Reputation points

2023-03-13T03:57:37.2966667+00:00

same for Vietnam country
saeed ahmed 0 Reputation points

2023-03-13T15:43:27.0066667+00:00

I'm currently facing the same issue. I'm from Pakistan
Lê Anh Khoa 0 Reputation points

2023-03-14T07:50:00.3933333+00:00

Help me. I still can't do the sign up, and the problem is still in phone number, I use VietNam region

SessionID: b60a6607-9dd0-439e-8a94-0d54d29b5c65
Fareed Khatri 0 Reputation points

2023-03-14T10:53:12.4433333+00:00

same issue from pakistan, even after provided alternative number
ardi wiranata 0 Reputation points

2023-03-17T06:23:36.12+00:00

I have same issue here, ID: 848d7f83-93cb-4213-8a5e-16b4e9f33308 TimeStampUTC: 3/17/2023 6:16:39 AM
Nasir Arslan 0 Reputation points

2023-03-17T20:42:07.6466667+00:00

I am facing the same issue in Pakistan as of (3-17-2023)
Nasir Arslan 0 Reputation points

2023-03-17T20:43:06.23+00:00

SessionID: 6562287d-caf5-4243-9b4a-f945f9d34c0a TimeStampUTC: 3/17/2023 8:40:14 PM
here is the details of same error, Please resolve
Ahmed Samir 0 Reputation points

2023-03-18T20:21:18.7733333+00:00

solved when I tried from Edge browser
Ahmed Samir 0 Reputation points

2023-03-18T20:25:03.96+00:00

solved when I tried from Edge browser
Thien Nguyen 0 Reputation points

2023-03-20T07:16:06.6+00:00

SessionID: 4d48f7f6-f246-4ab8-b0fc-7d6887ff8aae TimeStampUTC: 3/20/2023 7:07:57 AM

Hi, I'm in Vietnam and facing this issue when validating phone number in azure subscription create screen.
Awais Sajid 0 Reputation points

2023-03-20T11:47:43.3333333+00:00

Still facing the same issue from Pakistan..
RamsWeb 5 Reputation points

2023-03-20T15:55:30.94+00:00

i am still having this issue from Indonesia
hamza ch 0 Reputation points

2023-03-20T18:06:11.2433333+00:00

Same issue facing in pakistan any suggestions plz
Budi K 0 Reputation points

2023-03-22T10:25:30.0566667+00:00

22 March and still having the same issue...common microsoft engineer...
Budi K 0 Reputation points

2023-03-22T10:25:49.6333333+00:00

Same here in Indonesia
asif azfar 15 Reputation points

2023-03-22T23:13:14.46+00:00

I am currently facing this issue in Pakistan.

SessionID: 5c5f2aef-35e6-4e16-9461-51e6d0b71e1b TimeStampUTC: 3/22/2023 11:10:44 PM
Umair Shahid 0 Reputation points

2023-03-23T11:14:26.7866667+00:00

SessionID: 589397f0-7f3b-4357-b4da-e361feb5c94c TimeStampUTC: 3/23/2023 11:10:59 AM

Facing the same issue in Pakistan. Please resolve
Abdul Razzaq 5 Reputation points

2023-03-23T19:10:13.2533333+00:00

Hi,
I am still facing the above issue. Can you please do some needful?
Hamzza Khan 0 Reputation points

2023-03-24T22:45:24.3233333+00:00

facing the same issue..
Lukman Hakim 20 Reputation points

2023-03-25T04:26:26.3333333+00:00

Facing similar issue in Indonesia (+62). Please fix this ASAP. Thx.
Lukman Hakim 20 Reputation points

2023-03-25T05:33:28.7966667+00:00

Problem still persists for +62.

SessionID: c72ca006-b5c2-4b3e-93fa-bae48f6d3450 TimeStampUTC: 3/25/2023 5:32:32 AM
Umer Azaz 0 Reputation points

2023-03-26T19:07:24.9933333+00:00

Same issue.
Mohammed Youssef 0 Reputation points

2023-03-27T23:03:30.4466667+00:00

I have the same problem verifying phone number (from Egypt)

TimeStampUTC: 3/27/2023 10:57:40 PM
Fadhilah K. L 0 Reputation points

2023-03-29T05:05:15.5+00:00

I am still facing this issue while doing verification from my old account in Indonesia.
SessionID: 554c9fa1-bc9f-4dac-8fae-58110a3b0786
Hendy Waskito 0 Reputation points

2023-03-29T10:19:29.2+00:00

I'm still facing same issue, in Indonesia.

SessionID: 2a0e22df-be59-43f4-8d3e-e0962da85b03 TimeStampUTC: 3/29/2023 10:17:39 AM
Dhanushka Ranaweera 0 Reputation points

2023-04-01T13:37:59.93+00:00

I am currently facing this issue in Sri Lanka.
khuda bux rind 0 Reputation points

2023-04-06T15:59:38.6533333+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan
Waleed Ali 0 Reputation points

2023-04-07T07:16:55.9966667+00:00

I am currently facing this issue in Pakistan.
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HARRY SHUWANTO 0 Reputation points

2023-04-10T13:06:38.2933333+00:00

I'm facing the same issue in Indonesia.
SIPP KAO 0 Reputation points

2023-04-11T06:42:23.1066667+00:00

sama mas saya jg ga bisa daftar
B2C Demo 0 Reputation points

2023-04-11T07:38:46.4066667+00:00

We are still getting the issue.
When it will be resolved?
Amores, Shine 0 Reputation points

2023-04-11T15:59:33.0233333+00:00

same from Philippines
Amores, Shine 0 Reputation points

2023-04-11T16:22:37.5733333+00:00

I figured out how to solve the problem. Just use Microsoft Edge and not any browser. It worked for me
27159176 0 Reputation points

2023-04-13T18:01:05.42+00:00

Same Issue
Hendra Kusumah 0 Reputation points

2023-04-15T23:36:33.5733333+00:00

I am facing the same issue. I cannot validate my phone number, and I already followed the instructions clearly for Indonesia.
raul pitarque 0 Reputation points

2023-04-20T06:20:20.5066667+00:00

Same issue in Spain. I have tried edge,chrome and firefox. Id: 00000000-21fe-45df-bf63-8460ef7b9cf8
eren sahin 0 Reputation points

2023-04-25T12:52:31.55+00:00

Same issue , from Turkey

SessionID: c103849f-117d-4e4a-b97c-57343f0b37a8 TimeStampUTC: 4/25/2023 12:51:41 PM
Khalifah Lazuardi Firmansyah 0 Reputation points

2023-04-25T14:45:46.9233333+00:00

same issue here for Indonesian number SessionID: b8a1f14e-3fc9-45c5-8e9c-b2bc31dd6a8c
AIMEN KHAOUID 0 Reputation points

2023-04-29T02:43:09.3666667+00:00

I’m still having this issue. From Morocco.
Tamoor Khan 0 Reputation points

2023-04-30T11:19:40.48+00:00

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

same issue
Tamoor Khan 0 Reputation points

2023-04-30T11:20:01.7033333+00:00

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

same issue
elvis halim 5 Reputation points

2023-05-04T18:43:59.4266667+00:00

still cannot validate my phone number.

SessionID: 028b8d4b-7e74-4e81-946d-487e1b150396 TimeStampUTC: 5/4/2023 6:42:32 PM

try using microsoft edge also fail. please help
Indramal Wansekara 0 Reputation points

2023-05-06T02:45:10.4933333+00:00

Same Issue in Sri Lanka
Agung 0 Reputation points

2023-05-08T03:40:18.1433333+00:00

I'm currently facing the same issue. I'm from Indonesia.
Quyen Pham 0 Reputation points

2023-05-08T07:38:08.6466667+00:00

Still have this issue, I'm from Vietnam
Nam Vu 0 Reputation points

2023-05-09T10:41:57.36+00:00

I am facing this issue "We are unable to validate your phone number" my country Vietnam
Marilee Turscak-MSFT 37,416 Reputation points Microsoft Employee Moderator

2023-05-09T17:46:11.49+00:00

Please create a support case if you are facing this issue. We are unable to diagnose through the forums and get the logs and phone information needed to resolve this.
Qaisar Nisar 0 Reputation points

2023-05-23T11:15:52.78+00:00

I am facing the same issue I cannot validate my phone number, also I already follow the instruction clearly for Pakistan.
Usman Mansoor 0 Reputation points

2023-06-03T07:13:27.56+00:00

Same in Pakistan also
MuhammadIbrahimAlvi-1948 0 Reputation points

2023-06-03T16:01:43.1566667+00:00

I am facing this issue from the country of Pakistan.
MuhammadIbrahimAlvi-1948 0 Reputation points

2023-06-03T16:02:27.4766667+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan
裕柱肖 0 Reputation points

2023-06-06T16:08:08.87+00:00

session ID： 5799080f-d992-4134-95bd-1909d182fe6f

I am still facing this issue. Country: china
Voste 30 Reputation points

2023-06-06T16:14:49.1+00:00

I having same problem in Serbia
SessionID: f5f6f1c0-16a2-4663-8725-b81a41ec9fd6
Lemi Srb 0 Reputation points

2023-06-08T04:36:27.99+00:00

Hello, I'm trying to register from Serbia with a phone number that is capable of receiving sms, but I can't start the free trial period on the azure portal. I am using Azure for education to learn InTune, is there any other way to activate the trial period? SessionID: 259aac75-b9b9-4dc8-a06f-2085914e50b5TimeStampUTC: 6/8/2023 4:37:40 AM
Jerome Abordo 0 Reputation points

2023-06-08T07:31:34.74+00:00

same from manila
Leo P. Natividad 0 Reputation points

2023-06-08T08:03:57.77+00:00

also experiencing the same issue... from Manila, Philippines. Any update?
khaled Hesham 0 Reputation points

2023-06-08T11:05:13.03+00:00

Same in egypt, my phone number: +201111079032, when i enter 1111079032 it gives me the same error
Eng lamia mohamed 0 Reputation points

2023-06-08T11:18:54.4866667+00:00

I face the same error in Egypt , and I already created support ticket but no one replied on it
Jingru Gong 0 Reputation points

2023-06-08T14:34:50.9066667+00:00

I am facing the same issue in US, checked all the troubleshooting tips, still not working.

my phone number is <PII Removed>
marten.sw2021 0 Reputation points

2023-06-08T16:17:47.6566667+00:00

i am still having this issue from Egypt
marten.sw2021 0 Reputation points

2023-06-08T16:30:09.5066667+00:00

i am still having this issue from Egypt
Marilee Turscak-MSFT 37,416 Reputation points Microsoft Employee Moderator

2023-06-08T17:59:28.7433333+00:00

Please create a support ticket to resolve this issue. We cannot get the information needed over the forums.
Jingru Gong 0 Reputation points

2023-06-08T18:29:44.8933333+00:00

@Marilee Turscak-MSFT Hi, I tried to create the ticket, but went into the issue as below
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Farolan Faisal 0 Reputation points

2023-06-10T23:34:54.5733333+00:00

I'm also facing the same phone number validation issue from Indonesia. Tried with and without country code, same results.
tom yorke 10 Reputation points

2023-06-13T17:11:01.22+00:00

still having issue for indonesia phone number, come on microsoft
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Ahmed Suluks 0 Reputation points

2023-06-17T05:26:57.4566667+00:00

From Turkey and also have problem. Please help
Ahmed Suluks 0 Reputation points

2023-06-17T05:28:33.4133333+00:00

It is urgent.
yirmiuc saat 0 Reputation points

2023-06-17T05:30:57.8766667+00:00

+1 for this issue.
Gonu Gonu 0 Reputation points

2023-06-17T05:33:39.1433333+00:00

There should be a solution for this.
Yohan Engineer 0 Reputation points

2023-06-17T05:43:23.6566667+00:00

Same issue in Spain. I have tried edge,chrome and firefox
Иван Юлиянов Атанасов 0 Reputation points

2023-06-17T13:17:28.99+00:00

Same from Bulgaria.
19962890 5 Reputation points

2023-06-17T23:28:49.6033333+00:00

I am facing the same issue
Peter Warsawyk 0 Reputation points

2023-06-18T14:29:55.1633333+00:00

I hope this has been reported to the product team. Looking for a solution
Peter Warsawyk 0 Reputation points

2023-06-20T16:30:37.5666667+00:00

could you get any solution?
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Ahmed Sayeed 0 Reputation points

2023-06-21T15:25:35.9866667+00:00

I think problem keeps going. I couldn't find a solution.
Ahmed Sayeed 0 Reputation points

2023-06-21T15:38:36.96+00:00

I hope soon
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Ahmed Sayeed 0 Reputation points

2023-06-21T17:03:24.45+00:00

from Egypt. I couldn't get verification
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Zen 0 Reputation points

2023-07-14T09:03:08.2433333+00:00

I am facing the same issue. Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [.] [.] . . . . . . . . . . . [.] .
Bashar Salloum 0 Reputation points

2023-08-24T05:53:50.61+00:00

I am facing this same issue in UAE despite the correct phone number format
daniel.blank 0 Reputation points

2023-09-26T19:49:51.9166667+00:00

Same here in Brazil
Suman Bora 0 Reputation points

2023-11-11T08:12:07.59+00:00

Having same problem in india unable to verify my number
Oleksandr Petrovskyi 60 Reputation points

2023-11-19T09:38:04.0566667+00:00

The same issue with Ukraine. And the same error during creating a ticket. Please assist on the problem.
Alex 0 Reputation points

2023-11-20T19:51:15.2233333+00:00

Same issue, the issue is still here since jan 2023...
for 40 min i still cannot create an account, best entry level user experience of azure
Saksuriya Sarasuk 0 Reputation points

2023-11-26T05:41:09.0133333+00:00

same hear in thailand
Serhii Iliushchenko 10 Reputation points

2023-12-10T16:00:21.19+00:00

The same issue for Ukraine. The problem has been going on since January 2023. Are you going to fix it?!
Serhii Iliushchenko 10 Reputation points

2023-12-10T16:01:17.9133333+00:00

The same issue for Ukraine. The problem has been going on since January 2023. Are you going to fix it?!
Maksym Olshevskyi 0 Reputation points

2023-12-18T08:52:00.6233333+00:00

The same issue for Ukraine,
SessionID: ae268c38-b11b-4663-899a-3e34e03a632d TimeStampUTC: 12/18/2023 8:14:15 AM
Maryum 0 Reputation points

2023-12-20T13:48:17.8533333+00:00

facing same issue
Jerónimo Misa 0 Reputation points

2023-12-20T17:49:20.2066667+00:00

Facing exact same issue. Argentina phone number
Huy Đinh 0 Reputation points

2024-03-28T06:00:19.9566667+00:00

I am currently facing this issue in Vienam
Trịnh Bách 20 Reputation points

2024-03-30T02:54:39.8833333+00:00

same issue with Vietnam region
Lê Bảo Linh-65IT1 0 Reputation points

2024-11-23T15:38:11.7466667+00:00

Same, for the country of Vietnam as well
bảo hoàng 0 Reputation points

2024-11-26T14:28:32.8066667+00:00

26-11-2024 Im still facing with this problem, Im from VietNam
Nasser Gazi 0 Reputation points

2024-11-28T18:39:12.41+00:00

I am experiencing this problem in the UK. It is NOT a VoIP number. I am not entering the country code.
Roshan Pandey 0 Reputation points

2024-11-29T21:32:48.27+00:00

Hi,

I am facing the same issue. I tried suggested validations and checks but nothing seems to be working. I am based in the UK. Can you please suggest what needs to be done?

As my account is not verified I am unable to create a support ticket.

Edit: SessionID: bb0d2720-51f7-467a-bc83-c5e7761902c1 TimeStampUTC: 11/29/2024 9:28:55 PM
Davi Menezes Martins 0 Reputation points

2024-11-30T01:35:17.5233333+00:00

Sou do Brasil e estou com esse problema.
Nenhuma solução ainda?
A Tree Shine 0 Reputation points

2024-12-01T15:27:02.5933333+00:00

Same issue from me. REGION bangladesh (+880)
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Pratik Nichit 15 Reputation points

2024-12-03T06:29:47.63+00:00

I am going through the same issue from India does any one know an solution please let me know

error :

While signing up for an Azure Free account, I received this error message:

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.
Cormac Purtill 0 Reputation points

2024-12-04T14:24:18.33+00:00

Same problem in the UK, no country code, mobile and landline, entering with and without the leading zero.
Patrick Martin 5 Reputation points

2024-12-04T16:43:17.0433333+00:00

Same issue in UK
Cormac Purtill 0 Reputation points

2024-12-04T16:47:58.9266667+00:00

I found a workaround - the 'different number' doesn't have to be in the same region as you, so I checked which other countries work OK, and got a pal in another country to send me the code that went to his phone!
Rennjay Encinares Soterio 0 Reputation points

2024-12-05T01:56:07.33+00:00

Mine was resolved by creating a support ticket in the Azure portal. They mentioned that my account was flagged as malicious and unblocked it. When I tried again, doesn't prompt me the phone number again and only the credit card.
Ganesh Bhangare 0 Reputation points

2024-12-05T07:35:09.7466667+00:00

facing same issue
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Muhammad Fahad 0 Reputation points

2024-12-05T07:47:10.0766667+00:00

I'm facing this issue while verifying my number on Azure "We are unable to validate your number"
Kashyap Krishna 0 Reputation points

2024-12-05T12:44:42.4233333+00:00

I am facing the same issue in India as well. Please fix the bug, I tried different browsers, different numbers. Should I try giving a US registered phone number?

SessionID: ced67b45-e6f8-4b1c-a351-c4dbf86ea048 TimeStampUTC: 12/5/2024 12:34:45 PM

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.
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Andriy Gonchar 0 Reputation points

2024-12-10T20:03:49.07+00:00

The same issue in Ukraine:

SessionID: ae1a8141-3e21-4178-8a6c-71116fbb16d8 TimeStampUTC: 12/10/2024 7:44:31 PM

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

Reenter your SMS verification code, or try again with a different phone number.
Andriy Gonchar 0 Reputation points

2024-12-10T20:05:15.8433333+00:00

The same issue is in Ukraine:

SessionID: ae1a8141-3e21-4178-8a6c-71116fbb16d8 TimeStampUTC: 12/10/2024 7:44:31 PM

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

Reenter your SMS verification code, or try again with a different phone number.
Josafat 0 Reputation points

2024-12-12T07:14:33.66+00:00

Same issue from Indonesia
SessionID: b874bbfe-4c86-436b-b72c-15019f424e45 TimeStampUTC: 12/12/2024 7:13:12 AM
please fix
Demo Capacita 0 Reputation points

2024-12-12T15:31:16.1566667+00:00

I have de same issue

SessionID: 15fe6b52-f046-4e2d-b0ae-2452c925bc35

Could you please help me?
Chathurya Hewage 0 Reputation points

2024-12-13T17:13:26.13+00:00

I faced same issue from Sri Lanka,
How can I solve this.
didi 0 Reputation points

2024-12-22T06:18:57.71+00:00

+++++++++++1,and i had tried all of the phone numbers in my family
Volodymyr Prokopovych 0 Reputation points

2024-12-22T09:08:50.02+00:00

Still facing the issue, please give me any solution, from Ukraine
Robert Weissmann 0 Reputation points

2024-12-30T21:29:18.3+00:00

Same from Germany ... MS come on how can this issue go one for almost years !!!! Ridicolous
saikotic 0304 0 Reputation points

2025-01-03T12:06:51.2033333+00:00

Im facing this same issue. when trying to verify my mobile number for Azure
Lee Steven 0 Reputation points

2025-01-07T09:11:55.8366667+00:00

Still facing the same issue. If certain region is not supported, why bother allow us to select from the country? So frustrated!
Givary-MSFT 35,916 Reputation points Microsoft Employee Moderator

2025-01-07T09:15:08.1466667+00:00

@Lee Steven To address the issue, please contact our support team using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

When speaking with the tech router or customer service representative, inform them during sign-up that you are unable to validate your phone number. They will then create a support ticket and escalate the case to the Azure Subscription/Account Review team.

Once your case is routed to the appropriate team, a support engineer will reach out to assist you further.

Ensure that the correct phone number and email address are provided when creating the support ticket to facilitate communication.

Also, do share the case number here for reference to track the case internally.
Harshali Sanglikar 0 Reputation points

2025-01-07T11:33:55.2+00:00

same issue for country , India as well
Valenzuela Camacho Sara Luz 0 Reputation points

2025-01-13T22:23:16.1633333+00:00

i am having this issue, i am from Mexico
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Christian Piva Franzen 0 Reputation points

2025-01-17T20:04:39.7833333+00:00

I´m from Brazil and facing this issue.
Byond Boundrys 5 Reputation points

2025-01-20T14:08:46.97+00:00

I am facing same issue for India region
Serhii Iliusha 0 Reputation points

2025-01-27T16:49:54.5533333+00:00

Hi. I'm from Ukraine. I have the same issue. Please, resolve it.
SessionID: 6eacaa29-8d0a-4305-a547-f4d36bbc21e8
Allyson Gueco 0 Reputation points

2025-01-30T01:17:02+00:00

Facing the same issue.
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Damian Kościelniak 0 Reputation points

2025-03-01T18:23:48.3666667+00:00

I have exactly same problem with both sms code and call. I'm from Poland.
difrisul difrisul 0 Reputation points

2025-03-11T18:19:01.2633333+00:00

same exact problem from Brazil, with a number I used to create a gmail so it can't be that it can't receive SMS from the US.
Alex S 20 Reputation points

2025-04-14T19:29:59.0333333+00:00

same, Ukraine number, 3 cell providers, 3 different devices. no luck

25 answers

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Rosa Alden 120 Reputation points

2023-06-23T16:04:17.6133333+00:00

Hi,

I encountered the same issue while creating a new account at dev.azure.com. When I clicked on "Send Text" or "Call me" to receive the verification code for my phone number, I received an error on a new page stating "We're unable to validate your phone number."

To solve this problem, I discovered that the issue was due to an incorrect format or unsupported phone number. I double-checked the format of my phone number and made sure it was entered correctly.

Additionally, I ensured that the phone number I provided was supported by the platform. After verifying the above details, I retried the verification process, and this time it was successful.

So, if you encounter the same issue, I recommend checking the format and compatibility of your phone number and retrying the process.
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Orkeo 0 Reputation points

2023-12-26T20:04:40.2366667+00:00

Hello,

I am still facing the same issue in morocco (as of 26-12-2023).

cacn u pls fix this issue, there a lot of people have the same problem

Thank you.

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