Phone number did not pass security checks microsoft

Arnold Spies 206

Hello,

I'm trying to create a E5 Subscription but when I get to phone verification step for the last 2 weeks or so.
I get an error while trying to send the code to my phone number:

We can't continue with the signup process for the following reason:
Your phone number did not pass security checks.

I've been using this phone number for over 20 years.
Tried also the phone of my wife and other phone numbers

The exact error message:
We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.
MS-CorrelationID: dd0ee92c-5d52-4c35-9d3b-12e3dedb2bb9

Code: 40341

Please help!

Rob Windsor 2,006 Reputation points

2022-12-12T11:26:33.577+00:00

When you say "create a E5 Subscription", do you mean a developer subscription using the Microsoft 365 Developer Program or do you mean a paid Microsoft 365 subscription?
Arnold Spies 206 Reputation points

2022-12-12T14:24:19.057+00:00

O sorry, I mean this one the "Microsoft 365 Developer Program"
Björn Gabrielsson 1 Reputation point

2022-12-16T11:22:11.487+00:00

Same problem, used same phonenumber multiple times,(strange limitation, how many people have more then one phone????)

How do i unblock it?

It would in many cases be helpful to have more then one tenant, maby to test how to ineract with external tenants...

//Bjorn
K Greg 21 Reputation points

2022-12-29T00:25:25.623+00:00

I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox"

"We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.
MS-CorrelationID: 73a8a1c6-d118-4dfc-9a18-96f0cb9d616f

Code: 40341"

I believe that I need to own an E5 subscription to qualify for online or phone support. At this stage I was planning to enable a developer E5. Any ideas?
Javier Silva 0 Reputation points

2023-01-13T21:34:09.62+00:00
Same problem, I have tried with 4 different family numbers. Maybe my country is not safe.

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationID: f76573a0-c429-4438-8a0a-8783a26711fd

Code: 40313
Tsung-Chih Tsai 0 Reputation points

2023-02-14T15:30:12.47+00:00
Same problem.

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationID: 8f39f4bd-ea21-4542-b41a-4595581f6634

Code: 40321

Is there anyone dealing with this problem?
HSIANG MING TSENG 0 Reputation points

2023-02-20T07:48:10.04+00:00
我也遇到同樣問題

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationID: bca84959-0fff-409c-a9df-45db08248aba

Code: 40351

ahmrdd maskar 0

We can't continue with the signup process for the following reason:

    You have used too many phone numbers.

For help with your Microsoft account, go to Microsoft account and verify your information.

MS-CorrelationId: 00000000-a549-4b88-aee3-4b696147b641

Code: 40902

ahmrdd maskar 0

We can't continue with the signup process for the following reason:

    You have used too many phone numbers.

For help with your Microsoft account, go to Microsoft account and verify your information.

MS-CorrelationId: 00000000-a549-4b88-aee3-4b696147b641

Code: 40902

ahmrdd maskar 0

We can't continue with the signup process for the following reason:

    You have used too many phone numbers.

For help with your Microsoft account, go to Microsoft account and verify your information.

MS-CorrelationId: 00000000-a549-4b88-aee3-4b696147b641

Code: 40902

Drew Inkster 25 Reputation points

2023-06-20T21:17:09.6+00:00

Did you ever find a solution to this?
Abasiono Atauyo 0 Reputation points

2023-07-11T15:54:18.96+00:00

Yes, i mean "Developer subscription using Microsoft 365Dveveloper program. The error am getting is that my phone number does not pass security check because my country's code (+234) is not accepted.

At this point what do i do because the program has started and i need to catch up.
Drew Inkster 15 Reputation points

2023-07-12T08:27:28.17+00:00

For me it was my internet connection. I was using a 4g hotspot and mobile and it would not work on either. I finally tried at a friend's house an a traditional internet service and it worked first try. It has nothing to do with the actualphone number.
Psychologist Khan 20 Reputation points

2023-07-31T10:13:32.88+00:00
I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox"

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-311c-4f5d-9be1-9e8f2dbe4586

Code: 40321
MS-problems<!> 0 Reputation points

2023-08-26T09:45:38.45+00:00

That's why I don't like Microsoft!
Why Microsoft blocks our phone Numbers?? I can't do any experiment with intune!

So I use my time now to improuve my skills in LINUX or CISCO. It doesn't even worth to waste time on asking soemthing about Microsoft!
Mustapha Musa 5 Reputation points

2024-01-17T07:58:15.4766667+00:00

Same here too, same error message "We can't continue with the signup process for the following reason: Your phone number did not pass security checks." please solution to this?
Krishna Chavda 0 Reputation points

2024-01-19T12:56:33.1266667+00:00

Same I'm tring to create a E5 Subscription but when I get to phone verification step,
I get an error while trying to send the code to my phone number: We can't continue with the signup process for the following reason:
Your phone number did not pass security checks.
Glenn Slender 16 Reputation points

2024-01-22T22:01:57.05+00:00

I am experiencing the same issue. I am in Australia.
Antoine BONFANTI 20 Reputation points

2024-01-24T14:36:00.7466667+00:00

Same issue here in France, impossible to pass the phone verification step when trying to get access to the Microsoft 365 Developer Program. Complete error message : We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-7e7f-4d7c-9507-91cd4b659f3a Code: 40301
Antoine BONFANTI 20 Reputation points

2024-01-24T14:37:20.71+00:00

Same issue here in France, impossible to pass the phone verification step when trying to get access to the Microsoft 365 Developer Program. Complete error message : We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-7e7f-4d7c-9507-91cd4b659f3a Code: 40301
Gabriella Orosz 10 Reputation points

2024-01-24T19:45:16.5833333+00:00

Here an answer says use a different phone number. https://answers.microsoft.com/en-us/msoffice/forum/all/developer-account-phone-validation-issue-with/ff9fefd1-5f5b-476f-95e2-7f4b98eddd47 But I don't think Microsoft intends to provide the learn opportunity only for people with several phone numbers, no business rational in that. This needs a fix I assume.
Gabriella Orosz 10 Reputation points

2024-01-24T19:49:58.7266667+00:00
Same issue here,

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-17d7-40f2-91fb-eb5bc049ca26 Code: 40301 This is a bug, no rationale in needing several phones to use a service. PLEASE FIX!
Garth Claasen 5 Reputation points

2024-01-25T08:34:05.8033333+00:00

Has this been fixed or is there any solution to the issue? I am taking a course and it still gives me the same error as above: We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-6261-46d1-84aa-414babc3a2bc Code: 40301 Note: I also used a different number not associated with MS; this is still an error.
Nikhil KP 5 Reputation points

2024-01-26T04:42:44.56+00:00
same here:-

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-49f9-4b3c-a262-71b4a4d47a2a Code: 40301
VIJAY NARAYAN 10 Reputation points

2024-01-27T06:59:45.9466667+00:00

I'm facing the same error, with no obvious explanation: "Set up your Microsoft 365 E5 configurable sandbox"

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-311c-4f5d-9be1-9e8f2dbe4586

Code: 40321
VIJAY NARAYAN 10 Reputation points

2024-01-27T07:00:55.0866667+00:00
I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox" We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-311c-4f5d-9be1-9e8f2dbe4586 Code: 40321
VIJAY NARAYAN 10 Reputation points

2024-01-27T07:01:11.2566667+00:00
I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox" We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-311c-4f5d-9be1-9e8f2dbe4586 Code: 40321
Ede 5 Reputation points

2024-01-27T15:05:36.8766667+00:00
I am facing the same problem with my German mobile phone number.

Is there a solution for this?

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-4b1e-48bf-893d-e94d23d122d0 Code: 40301
Sura 0 Reputation points

2024-01-28T00:35:30.9333333+00:00

Someone answer the question please! I was on phone with Microsoft for 2 days and transferred 8 times, in the end the phone disconnected. They don't appear to know either.
VIJAY NARAYAN 10 Reputation points

2024-01-28T01:16:44.0066667+00:00

Hello, I'm trying to create a E5 Subscription but when I get to phone verification step for the last 2 weeks or so.

I get an error while trying to send the code to my phone number:

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

I've been using this phone number for over 20 years.

Tried also the phone of my wife and other phone numbers

The exact error message:

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationID: dd0ee92c-5d52-4c35-9d3b-12e3dedb2bb9

Code: 40341

Please help!
عصام الخطابي 5 Reputation points

2024-01-28T21:09:04.3266667+00:00

Hello, I'm trying to create a E5 Subscription but when I get to phone verification step for the last 2 weeks or so.
I get an error while trying to send the code to my phone number: We can't continue with the signup process for the following reason:
Your phone number did not pass security checks. I've been using this phone number for over 20 years.
Tried also the phone and other phone numbers The exact error message:
We can't continue with the signup process for the following reason: Your phone number did not pass security checks.
MS-CorrelationID: dd0ee92c-5d52-4c35-9d3b-12e3dedb2bb9 Code: 40341 Please help!
ILYAS Paramban 5 Reputation points

2024-01-30T13:07:40.54+00:00

Has anyone successfully resolved the issue? I'm encountering the same problem.
ILYAS Paramban 5 Reputation points

2024-01-30T13:08:38.6666667+00:00

Has anyone successfully resolved the issue? I'm encountering the same problem.
Brendan Baker 0 Reputation points

2024-02-05T04:26:53.8433333+00:00

Same issue here. Failed using both my Australian and US phone numbers...
Bernd Flatz 0 Reputation points

2025-04-02T14:32:43.56+00:00

I have the same problem but I can't even change the phone number. There is no option to do so. I have now even deleted the profile but it keeps suggesting the old number when I create a new one. How do you change the phone number?

Answer accepted by question author

Emily Du-MSFT 51,996 Microsoft External Staff

@Arnold Spies

Due to this question is related with developer program, I recommend you go to microsoft-365 to see if there is any information which is helpful.

And you could get online support or phone support for Microsoft 365 for business to solve the issue.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Arnold Spies 206 Reputation points

2022-12-13T11:59:24.31+00:00

Thanks all for reactions, it's working now.
Finally I used another account and phone number (already used before when it went wrong) that solved my case
Az Kuisma 25 Reputation points

2023-03-01T13:41:16.6266667+00:00

Microsoft you need to fix this!

I've tried three different phone numbers today, and all give the same "Your phone number did not pass security checks. -- Code: 40321" error. I'm also 100% sure one of the numbers I've tried has never been associated with any Microsoft accounts (I've had the number 10+ years and it's never been used with SMS messages, only with mobile data).
Bradley Milner 0 Reputation points

2023-06-30T23:02:25.5166667+00:00

Ended up using a friends old out-of-date Android phone..
Dushan Fernando 5 Reputation points

2023-07-03T03:43:00.04+00:00

I tried with multiple phone numbers and they did not work. I then try to use newly created Outlook mail accounts and they also didn't work. Funny thing is that when I use the same phone number to validate my Outlook account, it works but not for the developer program. Then I tried to use a brand-new SIM purchased just for this purpose and a brand-new Outlook email account and guess what? It didn't work.

Thank you Microsoft!
nwude daniel 0 Reputation points

2023-08-23T19:52:08.79+00:00
I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox"

We can't continue with the signup process for the following reason:

Your phone number did not pass security

Code: 40351
عبد القادر الزيان 0 Reputation points

2023-11-14T07:28:48.8133333+00:00
i am facing the same issue :
We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-678e-4b58-9ccf-60e242744fcd

Code: 40315
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Antoine BONFANTI 20 Reputation points

2024-01-24T14:38:11.09+00:00

Same issue here in France, impossible to pass the phone verification step when trying to get access to the Microsoft 365 Developer Program. Complete error message : We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-7e7f-4d7c-9507-91cd4b659f3a Code: 40301
Piotr Kożuchowski 0 Reputation points

2024-01-25T18:15:36.95+00:00

Facing the same issue.
Gabriella Orosz 10 Reputation points

2024-01-26T07:42:13.5066667+00:00

This seems to be a known issue that MS Problem Management must solve, not 200 000 individuals asking support.
Bergmann, Alexander 1 Reputation point

2024-01-26T11:11:28.7933333+00:00

Same from germany and i am sure one of the phone numbers never been used! I'm tring to create a E5 Subscription but when I get to phone verification step,
I get an error while trying to send the code to my phone number: We can't continue with the signup process for the following reason:
Your phone number did not pass security checks.
Nepurayil, Diva 0 Reputation points

2024-06-26T20:39:00.18+00:00

I am stuck too. I tried four different phone number. none works
Rodrigo de los Santos 0 Reputation points

2025-09-18T21:41:29.27+00:00

Same Issue. I´m trying with my phone number, my personal phone number, my son´s phone number, my daughter´s phone number. Also, I´ve tried with Nanny's phone number (she is an old woman so she hasn´t a microsoft account :D) - All phones with errors - Country Code +54...

5 additional answers

Rob Windsor 2,006 Reputation points

2022-12-12T16:21:11.507+00:00

The Microsoft 365 Developer Program recently made a change regarding the phone number used for validation when creating a new tenant. In the past you could use the same phone number for validation multiple times, now you cannot. In addition, if you have used the same phone number for validation multiple times in the past, that phone number may have been added to a blocked list meaning that it can no longer be used for validation.

In your question you said that you tried multiple phone numbers so maybe this doesn't apply to you but I thought it worth mentioning just in case.
Was this answer helpful?

9 people found this answer helpful.
Soumesh Khuntia 51 Reputation points

2023-03-19T06:05:05.6233333+00:00

I too have the same problem, my phone number is perfectly fine and works everywhere else, except while trying to create a new Microsoft 365 E5 Developer Subscription. How to fix this problem?

Soumesh Khuntia 51 Reputation points

2023-04-13T10:18:37.7666667+00:00

Then is there a way to unblock it with the help of Microsoft Support. I had used that number once with E5 Dev Subscription and eventually the Dev E5 subscription was deleted and according to your policy after 60 days we can rejoin, but after 60 days the error continues to show every time, I try to verify my phone number.

sunil kumar 0 Reputation points

2023-05-11T11:46:14.9533333+00:00

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-9978-4ad3-a117-71f04396ec25

Code: 40315

Abasiono Atauyo 0 Reputation points

2023-07-11T15:55:56.7166667+00:00

In my own case that i am just try for the first time and am getting the error that my country's code (+234) is not accepted, what am i to do now.

Garth Claasen 5 Reputation points

2024-01-26T07:36:20.2833333+00:00

I even tried with a different phone number with no affiliation to any MS products or services. still does not work.

Paul Harman 1 Reputation point

2024-01-30T00:14:51.3366667+00:00

So if you are a person who has a Microsoft account and has verified in the past, like a responsible user then you are unable to verify with Microsoft for a M365 Developer account? this is the dumbest thing I have ever heard, this excludes everyone who would want to use a M365 developer account.
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Phone number did not pass security checks microsoft

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