Outlook storage space

Victor Manuel Del Alamo Bachs 0 Reputation points
2026-11-13T15:17:35.1866667+00:00

I HAVE OUTLOOK AND MICRISOFT 365 PREMIUM SUBCRIPTION, BUT OUTLOOK TELLS ME THAT I DON'T HAVE ENOUGH STORAGE SPACE.

Outlook | Web | Outlook.com | Email
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  1. GsN5034 - IA 79,595 Reputation points Independent Advisor
    2026-11-13T16:06:57.5+00:00

    Hello,

    Sign in to your Microsoft account on the Services & subscriptions page and check whether your Microsoft 365 Premium subscription is active.

    https://account.microsoft.com/services

    Also, make sure you are using the same Microsoft account in Outlook that has an active Microsoft 365 Premium subscription. If Outlook still reports that your storage is full despite the active subscription, follow these steps:

    1. Open the Services & subscriptions page above.
    2. Under Microsoft 365 Premium, select Manage, then turn off recurring billing.
    3. Wait a few hours, then turn recurring billing back on.
    4. Afterward, open an InPrivate window, access Outlook on the web, and check whether the issue persists.

    Note:

    Currently, some Microsoft services are experiencing global outages where Outlook, OneDrive, and other Microsoft 365 services may not work as expected.

    Microsoft is investigating the issue and working to restore the affected services.

    You can check the latest Service Health Status at the link below.

    https://status.cloud.microsoft/

    For the latest updates, you can also visit Microsoft’s official Microsoft 365 Status account on X (Twitter):

    https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-13T15:19:53.8466667+00:00

    A Microsoft 365 Premium subscription does not prevent this warning when either the separate Outlook.com mailbox quota or the Microsoft cloud-storage quota is full, so check both quotas and clear the one marked over its limit.

    1. Identify which quota is full

    In Outlook.com:

    1. Select Settings (gear icon).
    2. Open Account → Storage.
    3. Review both Email storage and Microsoft storage/cloud storage.

    Outlook.com email storage is separate from Microsoft cloud storage. Outlook attachments count toward mailbox storage and can also count toward cloud storage; cloud storage also includes OneDrive files, its Recycle Bin, and content from other Microsoft apps. A full cloud quota can therefore stop Outlook from sending or receiving mail even when the mailbox itself is below its limit.^1^^2^

    2. If Email storage is full

    On the storage page, expand the folder breakdown and start with the largest folders:

    1. Permanently delete unneeded messages, particularly messages with large attachments.
    2. Review Sent Items, because sent attachments also consume space.
    3. Empty Deleted Items. Merely deleting messages does not release their storage because that folder still counts toward the quota.
    4. Empty Junk Email.
    5. To bypass Deleted Items for selected messages, press Shift+Delete—but only for messages you are certain you no longer need.

    Microsoft 365 consumer mailboxes are limited to 100 GB; OneDrive capacity does not increase that mailbox limit.^1^

    3. If Microsoft/cloud storage is full

    1. Open OneDrive and remove large files, videos, ZIP archives, or other items you no longer need.
    2. Open the OneDrive Recycle Bin online and select Empty recycle bin. Emptying the Recycle Bin on your computer does not empty OneDrive’s Recycle Bin.
    3. Recheck Outlook attachments and inline images because they also contribute to Microsoft cloud storage.
    4. Allow up to 24 hours for deleted content to be reflected in the quota.^3^

    Deleting cloud files is potentially irreversible after the recovery period, so download anything important before permanently removing it.

    4. If the quota shown does not match Premium

    Confirm that Outlook is signed in with the same Microsoft account that owns—or is included in—the Premium subscription. If the subscription or extra storage was purchased recently, it can take up to 24 hours to appear. Refresh the storage page; if the quota has still not updated after 48 hours, contact Microsoft Support so the account entitlement can be checked.^2^

    After returning below quota, send a test message to yourself and receive one from another account. Messages rejected while the account was over quota are not delivered automatically; their senders must resend them.^2^

    References

    1. Storage limits in Outlook.com | Microsoft Support
    2. Microsoft storage FAQs
    3. What is Microsoft cloud storage?
    AI-generated content may be incorrect. Read our transparency notes for more information.

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