Hotmail not working

A widespread Microsoft outage is currently affecting Outlook.com/Hotmail users in Singapore, so check Microsoft’s service status and wait for recovery rather than changing your password or account settings.^1^

What to do now

1. Open the official Microsoft Service Health Status site.
2. Check whether Outlook.com shows an incident or anything other than green.
3. If it is not green, wait until service returns to normal, then reload Outlook.com and sign in again. This is Microsoft’s documented action during a service interruption.^2^
4. You can also monitor Microsoft’s page for recent Outlook.com problems and workarounds.^3^

If the status becomes green but Hotmail still will not open

• Go to Outlook.com, select Sign in, and use your Hotmail address and Microsoft account password.
• If sign-in fails, use Microsoft’s sign-in troubleshooter.
• If Microsoft says the account is blocked or requests identity verification, complete that process. Microsoft can request verification after unusual sign-in activity, use of a new device, or travel.^2^
• If you can sign in but the mailbox still fails to load, select Help in Outlook.com, search for the problem, and then select Still need help? → Yes to contact Outlook.com support.^4^

References

1. Singapore users affected in global Microsoft outage with Outlook, Teams down
2. How to sign in to Hotmail | Microsoft Support
3. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
4. How to get support for Outlook.com | Microsoft Support