My email won't open

DIMITRIOS BOUZAS 0 Reputation points
2026-11-13T09:51:40.61+00:00

For the past few hours today, Hotmail hasn't been opening. The familiar folder icon just keeps opening and closing, but it never proceeds to open my inbox. What is happening? What is the problem? Is the issue on Microsoft's end? I would appreciate an update.

for ******@hotmail.com

Outlook | MacOS | Legacy Outlook for Mac | For home
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  1. AI answer

    2026-11-13T09:51:54.67+00:00

    This can be caused by either a Microsoft service issue or a browser/add-on problem.

    Try these checks in order:

    1. Check Microsoft service status. If Outlook.com service status is not green, wait until the service is running normally and try again.
    2. Sign out manually, then close all browser windows, and sign in again.
    3. If the inbox or emails still do not load, disable browser ad blockers or pop-up blockers such as AdBlock or Ublock, then refresh Outlook.com.
    4. If using Firefox, disable or remove add-ons because certain Firefox add-ons can prevent the Outlook.com inbox from loading.
    5. Try opening the mailbox in Microsoft Edge or another browser.
    6. If sign-in works but the mailbox still will not open, use the Outlook.com Help pane after signing in. If sign-in is not possible, use Account support.

    Based on the documented issues, this can be on Microsoft’s end when there is an active service problem, but browser extensions are also a known cause of Outlook.com not loading.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. GsN5034 - IA 79,510 Reputation points Independent Advisor
    2026-11-13T10:26:32.1366667+00:00

    Hello,

    Microsoft is currently experiencing a widespread outage affecting Exchange Online and several Microsoft 365 services across multiple regions.

    Users may have trouble accessing their Exchange Online mailboxes through Outlook on the web, Outlook desktop, and other connection methods. Some features in Teams, OneDrive, OneNote, To Do, and other Microsoft 365 services are also affected.

    Microsoft is investigating the issue and working to restore the affected services.

    You can check the latest service health status at the link below.

    https://status.cloud.microsoft/

    Alternatively, you can check the latest updates on Microsoft's Official X (Twitter) account.

    https://x.com/MSFT365Status/status/2120938282204688468

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