My Clipchamp quota can't be fixed?

Sign in through Clipchamp in Edge or Chrome with the personal Microsoft account connected to your existing Clipchamp account, then identify whether the reported quota is local storage, OneDrive storage, or a subscription entitlement.

Restore access to the correct Clipchamp account

1. Open Clipchamp in a browser using Microsoft Edge or Google Chrome.
2. Select Continue with Microsoft.
3. Sign in with the personal Microsoft account previously connected to your Clipchamp account. It might differ from the email address originally used with Google or email sign-in.
4. If the old account used Google or email sign-in and that option appears in the browser, use the original method and follow the prompts to connect or recover the associated Microsoft account.
5. After browser access works, open the Windows app and select Sign in with Microsoft, using that same account.

The Windows app no longer supports Google or email-based sign-in directly, and personal projects are separate from work or school projects.^1^ Account and project recovery details are documented here.^2^

Do not clear Clipchamp app or browser data as the first step. It can remove cached media and unsaved changes; keep copies of the original media files and allow saving/uploads to finish first.^2^

Determine which quota needs attention

Once signed in to the correct account:

• Clipchamp local temporary-storage limit: From the Clipchamp home page, select Settings → Storage. You can view local disk usage, adjust its storage limit, check whether content backup is enabled, and delete temporary files. Before deleting anything, ensure content backup is enabled or copies of all source media exist outside Clipchamp.^3^
• OneDrive quota or setup: Sign in to OneDrive using the same personal Microsoft account and complete any setup or reactivation prompt. If project migration failed, open Clipchamp → Settings (gear icon) → OneDrive → Retry setup, when that option is displayed.^2^
• Paid features or subscription quota: Check that the subscription is active and belongs to the same Microsoft account used in Clipchamp. Do not purchase another subscription merely to correct missing benefits. After confirming the account and subscription, let uploads finish and refresh Clipchamp.^4^

If this is actually a work or school account

Use the account supplied by the organization. It must have a license that includes Clipchamp, and the organization must have enabled Clipchamp. Personal and organizational projects cannot be accessed interchangeably. If access or quota remains blocked, ask the organization’s IT administrator to check the license assignment, OneDrive/SharePoint quota, Clipchamp enablement, and sign-in policies.^1^

If you still cannot sign in

For a personal account that cannot reach Clipchamp support chat, use Microsoft Support and select Can’t sign in. If Clipchamp opens, select Help (?) → Support chat and provide the displayed error, quota wording, account type, and whether it occurs in the browser or Windows app. Do not provide passwords or verification codes.^5^

References

1. Changes to accessing Clipchamp through its Windows app | Microsoft Support
2. How to create and access a Clipchamp account | Microsoft Support
3. Why does Clipchamp store temporary files on my computer? | Microsoft Support
4. How to purchase and manage a Clipchamp personal subscription | Microsoft Support
5. How to get in touch with Clipchamp support