Outlook is not yet fully restored, and Microsoft has not published a firm completion time for the current service degradation as of November 13, 2026; only Microsoft can resolve this outage. ^1^
What to do now
- Check the Microsoft service health status periodically.
- Wait until Outlook/Microsoft 365 is shown as restored or operating normally.
- After restoration, refresh Outlook.com and try sending yourself a short test message.
- Use another messaging service temporarily if you need to contact friends urgently.
Changing your password, reinstalling Outlook, or repeatedly removing and adding the account is unlikely to restore access during a Microsoft-side outage.
If Outlook still fails after service is restored
If the status page shows normal service but Outlook.com still does not work:
- Try Outlook.com in another browser or a private browsing window.
- If messages do not load, disable any ad blocker for Outlook.com and refresh the page. Microsoft documents AdBlock and uBlock as possible causes of slow or failed message loading. ^2^
- If you can sign in but cannot send or receive mail, check whether your Microsoft cloud storage or mailbox is full. Full storage prevents sending and receiving; messages sent while it was full may be returned to the sender. ^3^
References
- Microsoft service health status
- Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
- Can't send or receive email in Outlook.com | Microsoft Support