No service for 10 hours

Question

No service for 10 hours

James Loughlin 0

No email on laptop, iPad or iPhone. What is going on what do I do?

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2 answers

Your answer

Answer 1

Hi James Loughlin,

I’m sorry to hear that you are having trouble with the Microsoft service.

Microsoft is currently reporting a global outage affecting some of its services. Since Copilot relies on online services to load, it may be related to what you are seeing, although this cannot be confirmed from your description alone. You can monitor the current status here: Service Health Status.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas. As such, I do not have any information regarding the expected resolution time, but I sincerely hope the service will be restored soon.

Thank you so much for your understanding.

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Answer 2

Microsoft is currently reporting a service degradation affecting Microsoft 365 and consumer services, so email failing simultaneously on the laptop, iPad, and iPhone is most consistent with that outage rather than a problem with each device.^1^

What to do now

Check the Microsoft service health status for updates and recovery progress.^1^
Wait until Microsoft marks the incident resolved. Access should return automatically; repeatedly changing passwords, deleting accounts, or reinstalling Outlook is unlikely to help during a service outage.
After recovery is reported, try Outlook.com in a browser first. Microsoft specifically directs Outlook.com users with access problems to the Service Health Status site.^2^
If browser email works but the iPhone or iPad still does not sync, then troubleshoot the mobile app. Microsoft notes that when email works on the computer and there is no outage, the problem may be isolated to the mail app.^3^

If service health shows recovery but email still fails in the browser and on every device, contact Microsoft Support for the Outlook.com account. For a work or school account, contact the organization’s Microsoft 365 administrator.

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