how can i get help from a human

For a personal Microsoft 365 subscription, open Microsoft’s Get Help app and select Contact Support to request a live chat or callback.

Personal or Family subscription

1. In Windows, open Start, search for Get Help, and launch the app.
2. Sign in with the Microsoft account connected to your subscription.
3. Enter a short description of the problem.
4. Select Contact Support.
5. Choose Microsoft 365 and Office, select the relevant issue, and then select Confirm.
6. Choose one of the human-support options offered:
   • Chat with a support agent in your web browser
   • Provide your phone number and a support agent will call you

The available methods depend on the product, issue, subscription, and support hours.^1^

If the app does not display Contact Support, use Microsoft’s online customer-support page, select Get help, describe the issue, and continue until Contact Support appears.^2^

Microsoft 365 Business subscription

A Microsoft 365 administrator must create the support request:

1. Sign in to the Microsoft 365 admin center.
2. Select Help & support at the bottom-right.
3. Enter the problem.
4. If the suggested results do not help, select the Contact Support headset icon.
5. Choose phone or email, confirm the contact details, and select Contact me.

If every subscription was purchased through a Microsoft partner rather than directly from Microsoft, contact that partner for support. Non-administrators need their organization’s Microsoft 365 administrator to open the request.^3^

If the problem is signing in

Support agents cannot reset a password or directly change protected account details. Use the sign-in helper offered on Microsoft’s support page first; after access is restored, use the human-support steps above.^2^

References

1. Get Help for Microsoft personal account users | Microsoft Support
2. Contact Microsoft customer support | Microsoft Support
3. Get support for Microsoft 365 for business