Mircosoft 365 is still not working. I have a personal account.

Microsoft’s consumer status page currently shows Outlook.com, Microsoft Copilot, and Office for the web as operational, so Microsoft has not published a remaining restoration ETA; if everything is still unavailable, isolate the issue to the personal account or device and contact Microsoft Support if necessary.^1^

Check whether the account works online

1. Open Microsoft 365 on the web and select Sign in.
2. Sign in with the personal Microsoft account that owns the Microsoft 365 subscription.
3. Use the App Launcher to test Outlook and Excel.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Android")

The result identifies the next step:

• Web apps work: The service and account are accessible; the problem is limited to the installed apps or device.
• Web apps also fail: Continue with the subscription and account checks below.
• You cannot sign in: Use Microsoft’s sign-in helper offered on the same support page.

Verify the Personal subscription

Open Services & subscriptions while signed in with the same personal account. Microsoft 365 Personal should appear as active. If it is missing, expired, or suspended, that account will not receive the subscription features.^3^

If the subscription is active but desktop Excel and other apps fail:

1. Open an Office application.
2. Select File > Account.
3. Confirm that the displayed account is the subscription-owning personal account.
4. Select Update License, then close and reopen every Office application.^4^

On Windows 10 or later, the Get Help app can also test the installation:

1. Open Get Help.
2. Search for sign in to Microsoft Office and run the sign-in troubleshooter.
3. If all apps remain inaccessible, search for Microsoft 365 network connectivity test and run that test.^5^

Escalate a continuing personal-account failure

Microsoft 365 Personal includes technical support by chat at no additional charge.[^6^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365 Personal, Family, Premium, and Pro subscription benefits") Contact Support while signed in with the affected personal account and report:

• Outlook.com, Excel, and Copilot are all unavailable.
• The consumer status page shows operational.
• Whether Microsoft 365 works in a browser.
• Whether Services & subscriptions shows an active Personal subscription.
• Any exact error message displayed.

Do not post your email address, account identifiers, or payment information in this public forum.

References

1. status.cloud.microsoft
2. [Android](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Microsoft 365 subscription features aren't available in Office apps
4. [Windows](https://support.microsoft.com/office/foundations-experiences/how-to-find-and-enable-missing-copilot-button-in-microsoft-365-apps)
5. Microsoft 365 troubleshooters | Microsoft Support
6. [Microsoft 365 Personal, Family, Premium, and Pro subscription benefits](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])