Microsoft Word not working

Joe Demetor 0 Reputation points
2026-11-12T18:24:59.1+00:00

I went to access a document that was in Microsft Word 97, and the message was it was not working and to hit the Repair button. The Repair button did not do anything. Can you fix this. The Document was created in 2024 titles Christmas Lighting 2024.

thank you

Joe D

Microsoft 365 and Office | Word | For home | Windows

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  1. Charles Kenyon 172K Reputation points Volunteer Moderator
    2026-11-12T18:48:02.8933333+00:00

    Is the problem with this particular document or any document?

    You are not using the program Word 97 are you?
    The document was saved using the Word 97-2003 .doc format? (That was a bad idea.)

    What error message are you receiving when you try to open the document?4

    We need more information to help you.

    ·        What about it is not working correctly?

    ·        What are you trying to do?

    ·        How are you doing it?

    ·        What do you expect or want to happen?

    ·        What is happening instead?

    ·        Tell us more about your system.

    o   Which version of Office (Name and year if any)

    o   Which Word update? In the Windows version you can get this information using File > Account > About Word

    o   Which Operating System (Name and Number)

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