reenter imap password

Jocelyn Bell 0 Reputation points
2026-11-12T14:07:29.23+00:00

incoming and outgoing IMAP passwords are the same but not working

Outlook | Web | Outlook.com | Email
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  1. AI answer

    2026-11-12T14:07:47.4666667+00:00

    For Outlook.com or Hotmail IMAP, the incoming and outgoing password is the same account password. If it is not working, use this checklist:

    1. Verify POP/IMAP access is enabled in Outlook.com: Settings > Mail > Forwarding and IMAP > under POP and IMAP, turn Let devices and apps use IMAP to ON, then Save.
    2. If the account is Outlook.com, use these IMAP/SMTP settings:
      • Incoming mail server: imap-mail.outlook.com
      • Incoming port: 993
      • Encryption: SSL
      • Outgoing mail server (SMTP): smtp-mail.outlook.com
      • Outgoing port: 587
      • Encryption: TLS
      • Outgoing server requires authentication: enabled
      • User name: full Outlook.com email address
    3. Double-check for simple sign-in issues:
      • Passwords are case sensitive.
      • The username must be the full email address.
      • If setup never asks for a password, make sure Require logon using Secure Password Authentication (SPA) is unchecked.
    4. If the password was changed recently, update it in the mail app or remove and re-add the account.
    5. If Outlook.com IMAP shows a connection error, go to the Recent activity page, find the matching Session Type event, and select This was me, then try the IMAP connection again.
    6. If the password contains Unicode characters such as ä, ö, or ü, IMAP authentication can fail in classic Outlook for Windows. Change the password to one without Unicode characters, or use POP instead of IMAP.
    7. If two-step verification is enabled, use an app password where the mail client requires it.

    References:

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  2. Alvise Cervellati 7,070 Reputation points Independent Advisor
    2026-11-12T14:55:44.4633333+00:00

    Hi @Jocelyn Bell

    What type of account are you trying to add? If it’s a Google account, you should use a dedicated app password—see here

    https://support.google.com/mail/answer/185833?hl=en

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it

    Let me know

    Elvis

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