AI-200 - Developing AI Cloud Solutions on Azure

Confirm that the AI-200 result is a pass and that all requirements for the Azure AI Cloud Developer Associate credential are complete; if the credential remains missing after 24 hours, check alternate Learn profiles and then contact Microsoft Credentials Support.

1. Check the result and credential requirements

1. Sign in to Microsoft Learn and open your Profile → Certifications area.
2. Check the AI-200 score report and confirm the result is Passed. AI-200 requires a score of 700 or greater to pass.^1^
3. Review the certification details to confirm that you have completed every requirement. Taking an exam does not create a certification unless the result is a pass and all requirements for that credential are satisfied.^2^

For most Microsoft certification exams, results appear in the Learn profile’s Certifications tab within 24 hours.^3^

2. Check for another Learn profile

If more than 24 hours have passed:

1. Sign out of Microsoft Learn.
2. Sign in using every account that might have been used during exam registration:
   • Personal Microsoft account
   • Work account
   • School account
3. Check Profile → Certifications under each account.
4. Search your email for the exam registration and Microsoft congratulations messages. The contact email receiving those messages may differ from the account used to sign in.

Multiple Learn profiles are a documented reason that an exam or certification appears to be missing.^2^

3. Apply the exam-provider-specific path

Check the appointment confirmation or score report to identify the exam-delivery provider.

• If AI-200 was taken through Certiport: Microsoft’s missing-certifications guidance says exams and certifications earned through Certiport are not currently reflected in the Learn profile. Manage and share the credential through the Certiport account; contact Certiport Customer Service for Certiport account problems.^2^
• If it was delivered through another Microsoft exam provider: After the 24-hour posting window and alternate-profile checks, submit a case to Microsoft Credentials Support. The moderator response for the same AI-200 missing-certificate scenario also directs candidates to Credentials Support.^4^

Include the following helpful information in the support request:

• Exam name and code: AI-200
• Exam date and delivery provider
• Candidate or registration ID
• Score report
• Accounts checked
• Screenshot of the missing Certifications entry

Do not post candidate IDs, registration IDs, email addresses, or score reports publicly in Microsoft Q&A.

References

1. Study guide for Exam AI-200: Developing AI Cloud Solutions on Azure
2. Missing Exams or Certifications
3. Certification process overview
4. AI-200 Certificate Not Available After Passing Assessment - Microsoft Q&A