Locked out of Azure portal at MFA. Authenticator approval never arrives

I’m locked out of my existing Azure portal and need help opening a private MFA recovery case. I can sign in to account.microsoft.com, but Azure consistently stops at verification. I already followed Azure Support’s recommendation to retry in a private browser window with the original sign-in email. The result was the same.

I tried both verification options Azure offers:

“Approve a sign-in request” shows a two-digit number in the browser, but no approval prompt appears in Microsoft Authenticator on my phone.

“Use a verification code” requires six digits, but the only code I see in Microsoft Authenticator is eight digits long.

I’ve already contacted Microsoft Support chat, called the support number, and messaged @AzureSupport. The online support form requires the Azure sign-in I’m blocked on, phone support sent me back to the website, and @AzureSupport directed me here.

Please have a Microsoft moderator contact me through Q&A private messages to help open or escalate a recovery case that I can complete without signing into Azure. I have an existing Microsoft Support case number and can provide it privately along with the information needed to verify ownership.