Coplot Not Showing in Word

Question

Coplot Not Showing in Word

Daniel Berchie 0

Why can't I see Copilot in my Word document? I just subscribed to Microsoft Word for personal use, but I cannot see Copilot in Word.

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2 answers

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Answer 1

Hello Daniel Berchie,

The first thing to confirm is the exact name of the subscription you purchased, since not every Word product or license includes Copilot.

Please sign in to the Microsoft account Services & subscriptions page with the account used for the purchase and check whether the subscription is listed as Microsoft 365 Personal. Then, in Word, go to File > Account and make sure the same Microsoft account is signed in.

If Microsoft 365 Personal is active on that account but Copilot is still missing after updating Word and refreshing the license, please contact Microsoft Support. The support team can check whether the subscription benefits have been correctly activated on the account.

You can also review Microsoft’s official information about Copilot in Microsoft 365 Personal. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Common reasons Copilot does not appear in Word for personal use:

Look for the new Copilot button location first
Copilot in Word may no longer appear where it used to. The entry point is now the Copilot Dynamic Action Button in the lower-right corner of the document. In some builds, it can also be moved next to the ribbon.
Confirm the account has Copilot access
The Copilot button only appears for users who have access through a qualifying Microsoft 365 Personal, Family, or Premium subscription, or a Microsoft Copilot license. If Copilot is not included with the subscription or is not enabled, it will not appear.
Update Word to the latest version
If Word is not fully updated, Copilot may not show.
Refresh the license
On Windows:
- Open any Microsoft 365 app.
- Go to File > Account.
- Select Update License.
- Close and restart all Microsoft 365 apps.
On Mac:
- Open any Microsoft 365 app.
- Select the app name at the top.
- Select About <app name> > More Info...
- Select Refresh License.
- Close documents and restart Microsoft 365 apps.
Check privacy settings
These settings can prevent Copilot from appearing. On Windows:
- Open a Microsoft 365 app.
- Go to File > Account.
- Under Account Privacy, select Manage Settings.
- Make sure Experiences that analyze your content is turned on.
- Make sure All connected experiences is turned on.
On Mac:
- Open Word.
- Go to Word > Preferences > Privacy.
- Turn on Experiences that analyze your content.
- Turn on All connected experiences.
If using Word on the web
- Refresh the browser page.
- If needed, allow third-party cookies, because blocked third-party cookies can prevent license validation.
Age requirements can also affect availability
For Microsoft 365 Personal, Family, or Premium subscribers, AI features are limited to people who meet regional age requirements. If those requirements are not met, AI features may be removed from the apps.

If Copilot still does not appear after these checks, the most likely causes are that the subscription does not include Copilot access for that account yet, Word is not updated, or the license/privacy settings have not refreshed.