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Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
Hello,
- Are you trying to access Word documents shared with you through OneDrive, or are you unable to sign in to your own OneDrive account?
- Are you using a personal Microsoft account or a work or school account?
- If this is a shared Word file, do you get an error message when you click the sign-in option?
Try opening the link in an InPrivate window:
- To open an InPrivate window in Microsoft Edge, press Ctrl + Shift + N, then go to https://onedrive.live.com/.
- Sign in with your Microsoft account and check whether you can access your shared Office files through OneDrive on the web.
- If you can access the files, clear your browser’s history, cache, and cookies. Then return to the OneDrive website and try opening the files in a regular browser window.
Let me know the results.