If I reset my pc will it fix the problem effectively?
how to fix apps icon keeps on deleting by itself and mouse spinning in blue circle and blinking by itself
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 76%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
kaira martinez
0
Reputation points
hi good day! I would like to request for help regarding in my Acer Aspire Lite 15, Windows Version 25H2. I am experiencing some technical problem, for example whenever I click to open google chrome app icon, it keeps on disappearing by itself and then there's a tab that appears "could not find item", I tried to cancel it every time it appears in the screen. Also when I use Canva in making a presentation the contents keeps deleting by itself and the mouse keeps on blinking and there's a blue circle spinning. I have experiencing this issue 2 days ago. How can I fix my pc? Thank you for your assistance I hope I can resolve this problem.
Windows for home | Windows 11 | Performance and system failures
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kayece Jan Mae Amizola 16,875 Reputation points Independent Advisor2026-11-12T02:43:59.88+00:00 Hi,
Before resetting your laptop, can you confirm the following? The following questions help isolate the issue and avoid repeating troubleshooting steps or solutions.
- May I know what troubleshooting steps or solutions you have already tried?
- Did you have any updates to Windows, drivers, or applications, or any newly installed apps?
- When an icon disappears, does this only happen with Chrome, and does this only happen with desktop icons?
- You also mention that there is a "Could not find item" error message. Please provide a screenshot of this message.
- Regarding Canva, does this happen only on the Canva app, or does this happen when you're not using the app?
- Are you using an external mouse or a touchpad?
In the meantime, try restarting Windows Explorer if you haven't tried it.
Press Shift+Ctrl+Esc to open the Task Manager, then scroll down the list to Windows Processes. Find Windows Explorer, right-click on it, and hit Restart.Please let me know how it goes. I look forward to hearing from you, and I will be happy to help if you need any further assistance.
Stay Safe!