Charged for Annual Microsoft 365 Personal After Selecting Monthly Billing During Trial Conversion - Requesting Refund

Because the charge occurred yesterday and you already canceled, request review of the most recent recurring charge through Microsoft’s refund tool or billing support; Microsoft’s policy allows a refund when cancellation occurs within 30 days after payment, limited to one refund per Microsoft account per subscription product.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Request the refund

1. Sign in with the same personal Microsoft account that purchased the subscription.
2. Open Microsoft’s English refund automation tool:
   https://go.microsoft.com/fwlink/?linkid=2330260
3. Select the canceled Microsoft 365 Personal subscription and follow the refund prompts. Refund eligibility is normally determined automatically during cancellation, but the refund tool can guide the next step when cancellation is already complete.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to get a refund on a Microsoft subscription | Microsoft Support")
4. If the tool does not offer the refund, open Contact Microsoft Support:
   https://go.microsoft.com/fwlink/?linkid=2258619
5. Enter Microsoft 365 Personal charged annually after selecting monthly billing, select Get Help, and then select Contact Support. Choose the account/billing or subscription-management category and use the offered chat or callback option.^3^

Give the billing agent:

• Charge date and amount
• Order or transaction number from Microsoft billing history
• Confirmation that cancellation was completed the day after the charge
• A screenshot or confirmation showing that monthly billing was selected, if available
• The exact subscription status and date currently displayed

Only a billing agent can inspect the account’s transaction and plan-change records; this public forum cannot access or refund the account.

Check what the displayed status means

The wording matters:

• “Expires on [date]” or “Turn on recurring billing” means recurring billing is off and the subscription will end on that date.
• “Renews on [date]”, “Next charge”, or “Turn off recurring billing” means recurring billing remains enabled.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription")

If it genuinely says Renews or shows another upcoming charge despite the completed cancellation, include that in the support request. Do not cancel again; ask the agent to verify both the refund and recurring-billing state.

If Microsoft did not process the payment

Check the merchant shown on the receipt or card statement. If the purchase was billed through Apple, Google Play, Amazon, or another retailer, the refund must be requested from that seller because Microsoft cannot refund a payment received by a third party.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party")

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [How to get a refund on a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Contact Microsoft customer support | Microsoft Support
4. [Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])