Charged for Annual Microsoft 365 Personal After Selecting Monthly Billing During Trial Conversion - Requesting Refund

Question

Charged for Annual Microsoft 365 Personal After Selecting Monthly Billing During Trial Conversion - Requesting Refund

Peter Davio 0

I started a free trial of Microsoft 365 Personal. When the trial ended, Microsoft provided an option to switch from the trial to monthly billing. I selected the monthly billing option because I did not want an annual subscription. Despite making that selection, I was charged approximately $100 for a full year of service.

As soon as I noticed the charge, I canceled the subscription. My account now shows the subscription as canceled and set to renew next year. The charge occurred yesterday.

I have been unable to submit an inquiry through my account and have not been able to obtain assistance through phone support. I am requesting a full refund because I selected monthly billing but was charged for an annual subscription instead.

Please review my account, the billing change I selected, and the resulting charge, and advise how a full refund can be processed.

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2 answers

Your answer

Answer 1

Hello Peter Davio

Was the answer provided by AI able to help you solve this issue?

If the information above does not help you with the refund, you can contact Microsoft Support for further assistance.

Since AI mention contacting support but didn't provide step to reach support. I would like to add those steps in case you need to contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Visit this website: Contact - Microsoft Support
Type Contact in the search box.
Now click Get help, and Select Ask our support assistant or Sign in to contact support below.
Chat with the support assistant like in the screenshot
Select contact support and it should take you to the Products and services tab, and choose either Microsoft 365 and Office category.
On the Category tab, choose Technical support.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

User's image

I hope this can help you reach support,

have a nice day.

Answer 2

Because the charge occurred yesterday and you already canceled, request review of the most recent recurring charge through Microsoft’s refund tool or billing support; Microsoft’s policy allows a refund when cancellation occurs within 30 days after payment, limited to one refund per Microsoft account per subscription product.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Request the refund

Sign in with the same personal Microsoft account that purchased the subscription.
Open Microsoft’s English refund automation tool:
https://go.microsoft.com/fwlink/?linkid=2330260
Select the canceled Microsoft 365 Personal subscription and follow the refund prompts. Refund eligibility is normally determined automatically during cancellation, but the refund tool can guide the next step when cancellation is already complete.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to get a refund on a Microsoft subscription | Microsoft Support")
If the tool does not offer the refund, open Contact Microsoft Support:
https://go.microsoft.com/fwlink/?linkid=2258619
Enter Microsoft 365 Personal charged annually after selecting monthly billing, select Get Help, and then select Contact Support. Choose the account/billing or subscription-management category and use the offered chat or callback option.^3^

Give the billing agent:

Charge date and amount
Order or transaction number from Microsoft billing history
Confirmation that cancellation was completed the day after the charge
A screenshot or confirmation showing that monthly billing was selected, if available
The exact subscription status and date currently displayed

Only a billing agent can inspect the account’s transaction and plan-change records; this public forum cannot access or refund the account.

Check what the displayed status means

The wording matters:

“Expires on [date]” or “Turn on recurring billing” means recurring billing is off and the subscription will end on that date.
“Renews on [date]”, “Next charge”, or “Turn off recurring billing” means recurring billing remains enabled.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription")

If it genuinely says Renews or shows another upcoming charge despite the completed cancellation, include that in the support request. Do not cancel again; ask the agent to verify both the refund and recurring-billing state.

If Microsoft did not process the payment

Check the merchant shown on the receipt or card statement. If the purchase was billed through Apple, Google Play, Amazon, or another retailer, the refund must be requested from that seller because Microsoft cannot refund a payment received by a third party.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party")

References

[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[How to get a refund on a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
Contact Microsoft customer support | Microsoft Support
[Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])