Extremely Frustrating Experience with Pearson Mindhub – Paid Voucher Not Delivered!

On November 9, 2026, I purchased a Microsoft Exam Replay voucher (exam + retake) from Pearson Mindhub for $241.50. I received an order confirmation (Order #7438533), and the status shows "Accepted", but I still haven't received my voucher code.

I have emailed Mindhub support multiple times and received absolutely no response.

What makes this even more disappointing is that I reached Mindhub through a purchasing link promoted on the official Microsoft Learn portal. I trusted Microsoft's platform, only to encounter this experience. After checking customer reviews, I found that others have reported similar problems. Why is Microsoft still promoting this?

This is not just an inconvenience. I needed to schedule my exam before a job application deadline, and this delay could directly affect my career opportunity.

I am considering purchasing the exam directly from Microsoft, but Mindhub's no-refund policy puts me in an impossible position: if I buy it again directly from Microsoft and Mindhub later sends the voucher, I could lose $241.50.

I want Microsoft to take responsibility for investigating this issue and escalating it to Mindhub. I need either immediate delivery of my paid voucher or a proper refund, without delay. Customers should not be left without their product, without support, and without a safe way to resolve the issue.

This experience has caused unnecessary frustration, stress and potential damage to my career plans. I expect an urgent response and a concrete resolution.