Since the battery report shows design capacity and full charge capacity still line up, the battery may not be heavily worn, but the drain rate described is not normal.
Given the steps already tried, use this path next:
- Run the built-in Power troubleshooter.
Go to Start > Settings > System > Troubleshoot > Other troubleshooters, then select Run next to Power. This lets Windows automatically detect and adjust power-related settings. - Check which apps are using battery in the background.
Go to Start > Settings > System > Power & battery > Battery usage. Under Battery usage per app, look for apps using a lot of battery in the background. For apps that support it, select More options > Manage background activity, then change Let this app run in the background. - Reduce sleep and power usage settings.
Go to Start > Settings > System > Power & battery > Screen and sleep and choose a shorter time for On battery power, put my device to sleep after. - Choose a more efficient power mode.
Go to Start > Settings > System > Power & battery and set Power mode to a more efficient option if that setting is available on the PC. - If video playback is involved, reduce battery use there too.
Go to Start > Settings > Apps > Video playback. For Battery options, select Optimize for battery life and enable Play video at a lower resolution when on battery. - Turn on Airplane mode when wireless connections are not needed.
Go to Start > Settings > Network & internet and turn on Airplane mode. This reduces battery use from Wi‑Fi, Bluetooth, and other wireless radios. - Use Energy recommendations.
Go to Start > Settings > System > Power & battery > Energy recommendations, then select Apply all or adjust the listed settings individually. - Check for Surface app diagnostics only if the device is a Surface.
In the Surface app, expand Help & support, check update status, install available updates, then use Get help to detect issues.
Why this can happen:
- A background app may be consuming large amounts of power even if battery health looks normal.
- Wireless radios, video playback settings, or inefficient power settings can sharply increase drain.
- Heat can also accelerate battery deterioration over time, even when current capacity still appears normal.
If the battery is also draining rapidly while the laptop is shut down, one accepted Microsoft Q&A explanation is that the PC may be entering a low-power sleep state instead of fully shutting down.
If the battery ever becomes visibly swollen, stop using the device immediately.
References:
- [Windows 11 24H1 and earlier](https://support.microsoft.com/windows/experience/power-battery/battery-saving-tips-for-windows#change-power-settings)
- [Windows 11 24H2 or later](https://support.microsoft.com/windows/experience/power-battery/battery-saving-tips-for-windows#change-power-settings)
- Caring for your battery in Windows | Microsoft Support
- Battery drainage - Microsoft Q&A why does my battery drain when the device is turned off?? any idea(7 month old lap)(i was plugged in)
- [Windows 11](https://support.microsoft.com/surface/battery/maximize-your-surface-battery-life#check-in-surface-app)