Applied Skills assessment submitted but scoring is stuck and Credentials Support shows No Access

Submit a Credentials Support case because an Applied Skills result missing for more than 24 hours requires support-side investigation; the 72-hour cooldown confirms that an attempt was recorded, but it does not confirm whether the submission passed, failed, or completed scoring successfully.^1^^2^

Submit the support request

Open the Credentials support page and select online support request under How to submit a support request. Then enter:

1. Product family: Learning
2. Product or Service: Microsoft Credentials
3. Category: The closest available Applied Skills, missing result, or assessment-lab issue
4. Type of Support: Professional No Charge
5. Enter your location and time zone.
6. Choose Email as the contact method.

Credentials Support handles Applied Skills issues by email; after submission, a case number should appear and arrive in an email from [Email]. Check the junk folder if necessary.^3^

Include:

• Credential: Microsoft Applied Skills: Administer Active Directory Domain Services
• Your Learn username
• Assessment date and approximate start/submission time, including time zone
• A concise description of the stuck Submit Assessment spinner and browser leave-page warning
• Confirmation that the credential page subsequently imposed the 72-hour cooldown
• Confirmation that no attempt, result, or score report appeared after 24 hours
• Both screenshots
• Any lab/session identifier available
• The account type used to launch the assessment, but do not post the email address or session identifiers publicly

Ask support to:

1. Locate the assessment attempt.
2. Confirm whether the submit operation reached the scoring service.
3. Confirm the attempt’s final scoring status.
4. Restore or synchronize the result to the correct Learn profile if scoring completed.
5. Advise whether a retake is required if the attempt cannot be recovered.

Only Credentials Support can inspect or correct the back-end attempt record; Microsoft Q&A participants cannot access it.

What the cooldown means

Microsoft states that all Applied Skills assessment attempts are displayed in the profile with their date, score, and relevant details, while only passed assessments appear on the transcript. An assessment that is cancelled or ends abruptly is still scored, counts as an attempt, and triggers the 72-hour waiting period.^2^

Therefore:

• The cooldown is evidence that the platform registered an attempt.
• It does not establish that the explicit submission completed successfully.
• It also does not establish a pass or failure.
• The missing attempt details and score report are the conditions support should investigate.

Most assessment results appear within minutes and can take up to 24 hours to reach the Learn profile. Score reports for both passed and failed attempts should be available from the Applied Skills credential details page.^1^

If Credentials Support displays “No Access”

First sign out of the support site, then sign back in with the same Microsoft account associated with the Learn profile used for the assessment. Multiple Learn profiles or login accounts can cause expected credentials to appear missing under the currently signed-in profile.^4^

If “No Access” persists:

• Open the online support request in a private/incognito window.
• Sign in directly with the intended personal or work/school account rather than accepting an automatically selected account.
• If the page repeatedly redirects during sign-in, allow Microsoft authentication cookies. Microsoft documents that cookie/security-zone settings can cause support-site sign-in loops, particularly in Edge.^5^
• If another login account may have been used when launching the assessment, check that Learn profile separately before creating the case.

Do not retake solely because the 72-hour period expires. Wait for support to determine whether the existing attempt can be scored or restored, unless the case response explicitly directs a retake.

Also verify the date supplied to support: the written report says August 23, 2026, while the attached image appears to show a different system date. Provide the actual assessment date, time zone, and explain any screenshot date discrepancy so support can locate the correct session.

References

1. Assessment lab scoring and score reports
2. Exam and Applied Skills assessment lab retake policies
3. Credentials support
4. Missing Exams or Certifications
5. Troubleshoot sign in issues for support.microsoft.com | Microsoft Support