How Can I claim my Office 2024

Hello Microsoft Support Team,

I need technical assistance with activating the Microsoft Office Home 2024 lifetime licence bundled with my HP laptop.

Laptop details:

• Brand: HP
• Model: HP OmniBook 5

Purchase: Directly from HP

Bundled software: Microsoft Office Home 2024

HP confirmation:

I contacted HP Customer Care. They confirmed that Office Home 2024 is eligible for my device and advised me to contact Microsoft for activation assistance.

Troubleshooting already completed:

Windows 11 is activated.

Office Home 2024 appears under Microsoft Store → Library → Included with device.

The Claim option opens Microsoft Word but does not complete activation.

Word displays Microsoft 365 – View Only (Unlicensed).

Clicking Activate Product displays a message stating that Microsoft 365 Basic does not include desktop Word.

Microsoft Store and Word are signed in with the same personal Microsoft account.

I reset the Microsoft Store cache using wsreset.exe and attempted the claim process again.

Office Home 2024 is still missing from my Microsoft account's Services & Subscriptions page.

The public Office Home 2024 Store page also displays "This product is not currently available, try again later."

Assistance required:

Please investigate the OEM Office Home 2024 digital entitlement associated with my HP device.

The device-specific Claim process appears to be failing because it redirects to Word without completing the redemption or associating the perpetual licence with my Microsoft account.

I request that the Office Activation and Licensing team investigate the entitlement and advise how to complete the activation.

I am not requesting a Microsoft 365 subscription. I need assistance activating the Office Home 2024 lifetime licence included with my HP purchase.

I can provide the HP purchase invoice, laptop serial number, screenshots and HP support confirmation.

Please register a service request and provide a case reference number.

Thank you