POWER POINT ISN'T WORKING!

Question

POWER POINT ISN'T WORKING!

Kleyde Matsinhe 0

Powerpoint isn't working correctly, I tried to open it but it's appearing a window saying that something is making powerpoint not working correctly, so what i can do to put it working again?

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2 answers

Your answer

Answer 1

Hi Kleyde,

1

The 'Repair Now' button on that error popup dialog only performs a quick repair of the Office apps and that rarely resolves the problem with the Office apps, the best option is to perform a full online repair of your Office installation.

Before performing this process to ensure you do not loose the Office installation during the repair, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

Open the Settings App (gear icon on your Start Menu)

Go to Apps - Installed Apps or Apps and Features

Then, scroll down to find Microsoft Office or Microsoft 365.

Select that and choose Modify - Online Repair

That should fix any issues with your Office Installation.

2

If that does not resolve the problem, are you seeing any notification at the bottom right of your screen indicating Smart App Control security is blocking Office.

Answer 2

Start PowerPoint in Safe Mode; if it opens there, disable its add-ins, and if it does not open, repair Microsoft Office.

1. Start PowerPoint in Safe Mode

Press Windows key + R.
Enter:
```
   powerpnt /safe
```
Select OK. Ensure there is a space before /safe.
Check whether the title bar says Microsoft PowerPoint (Safe Mode).

Safe Mode starts PowerPoint without its normal add-ins, making this the quickest way to distinguish an add-in problem from a damaged Office installation.[^1^](https://support.microsoft.com/office/lifecycle/i-get-a-stopped-working-error-when-i-start-office-applications-on-my-pc "I get a "stopped working" error when I start Office applications on my PC | Microsoft Support")

2. If PowerPoint opens in Safe Mode

Disable the add-ins:

In PowerPoint, select File > Options > Add-Ins.
At the bottom, set Manage to COM Add-ins, then select Go.
Clear one add-in checkbox and select OK.
Close PowerPoint and start it normally.
Repeat until PowerPoint starts correctly. Leave the problematic add-in disabled, remove it, or obtain an updated version.

Microsoft recommends testing add-ins individually and restarting PowerPoint after each change.^2^

3. If PowerPoint does not open in Safe Mode

Repair the complete Office installation:

Close all Office applications.
Right-click Start.
On Windows 11, select Installed apps; on Windows 10, select Apps and Features.
Find Microsoft 365 or Microsoft Office.
Select its three-dot menu or select it, then choose Modify.
Select Online Repair > Repair and follow the prompts.

Online Repair is more thorough than Quick Repair and repairs the whole Office suite, not only PowerPoint.^3^

4. Update Office after PowerPoint starts

Open PowerPoint or another working Office application and select:

File > Account > Update Options > Update Now

If Update Now is missing, select Enable Updates first.[^1^](https://support.microsoft.com/office/lifecycle/i-get-a-stopped-working-error-when-i-start-office-applications-on-my-pc "I get a "stopped working" error when I start Office applications on my PC | Microsoft Support")

If Online Repair still does not resolve the startup failure, the next supported step is to uninstall and reinstall Microsoft 365 or Office. Before doing that, ensure the Microsoft account associated with the Office license is available so Office can be reinstalled and activated.

References