help with zoom extension for outlook

Install Zoom for Outlook Add-in from New Outlook’s built-in app store—not the legacy Zoom desktop plug-in—and then authenticate with the Microsoft account that owns the Outlook calendar.

Install and connect the correct add-in

1. In New Outlook for Windows, select More apps → Add apps.
2. Search for Zoom for Outlook.
3. Select the Zoom add-in and choose Add. Microsoft identifies this as the web-add-in replacement for the old Zoom Outlook plug-in.^1^
4. Open Calendar, create a new event, and select Zoom from the ribbon. If it is not visible, open Apps to find it.^2^
5. Sign in to Zoom, then complete the Microsoft authorization using the same Microsoft account shown as the event’s calendar owner.

New Outlook does not support the older COM/VSTO Zoom desktop plug-in; it requires the web-based Outlook add-in.^3^

If Microsoft login still stops

First open Outlook on the web and sign in with the same address. This distinguishes an Outlook-account problem from a Zoom authorization problem.

• If Microsoft sign-in fails there too: recover or correct the Microsoft account before reconnecting Zoom.
• If Microsoft sign-in works there: return to the Zoom add-in, open its settings, sign out of Zoom, and sign back in to create a fresh session. Keep the same Zoom account signed in within both the add-in and Zoom’s web portal, because using different Zoom accounts can replace the active session.^4^
• If the message says a personal account cannot be used: the connection is attempting a work-or-school Microsoft 365 authentication route. Use the Outlook.com/personal-account option if Zoom presents one rather than the organizational Microsoft 365 option.
• If this is a Gmail, Yahoo, or another non-Microsoft mailbox added to New Outlook: Outlook add-ins are not supported for those accounts. The supported mailbox types are Outlook.com personal accounts and Microsoft 365 business mailboxes.^3^
• If Add apps or Zoom is blocked: for an employer or school account, the Microsoft 365 administrator may have restricted Marketplace add-ins. Ask the administrator to allow or deploy Zoom for Outlook Add-in.^1^

Until login is resolved, schedule the meeting directly in Zoom, copy its invitation link, and paste it into an Outlook calendar event.

References

1. Import settings and install add-ins on new Outlook for Windows | Microsoft Support
2. [New Outlook](https://support.microsoft.com/outlook/getstarted/use-add-ins-in-outlook)
3. Outlook add-ins overview
4. Meetings and calendar integration issues - support.zoom.com