Contact UI is missing field boxes

Question

Contact UI is missing field boxes

Jay 40

When I open up the Contacts tab in Classic Outlook for Windows 11, then use "People" in "Current View" then double-click on a contact, when the windows comes up, it looks fine. You can see each form field (left side in the picture attached). However, if I change the "Current View" to "Business Card" or anything else aside from "People" and reopen a contact, the form fields in that window disappear (right side in the picture attached). How can I set it so that every option in "Current View" looks like the "People" option?

outlook.png

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Answer 1

Hi Jay,

I was able to reproduce this scenario in Classic Outlook by switching between different Contact views and opening contact items. On my end, the contact form continues to display normally regardless of whether the Contacts folder is set to People, Business Card, or another view.

Based on the screenshot provided, it appears that the contact form is opening, but the editable field boxes are not rendering correctly when certain views are selected. This behavior does not appear to be expected.

To help isolate the issue, you may try the following:

1/ Start Outlook with clean views

Please note that custom Outlook views that have been created or modified will be reset. If you have customized views that are important to your workflow, you may wish to document those settings beforehand before proceeding.

Close Classic Outlook completely.
Press Windows key + R.
Type: outlook.exe /cleanviews
Press Enter.
Once Outlook reopens, test whether the contact form displays correctly when switching between People, Business Card, and other Contact views.

2/ Clear the Outlook Forms Cache

Open Outlook.
Select File > Options > Advanced.
Under Developers, click Custom Forms.
Select Manage Forms.
Click Clear Cache.
Restart Outlook and test again.

3/ Run an Office repair

Close all Office applications.
Open Control Panel > Programs and Features.
Select Microsoft 365 Apps.
Click Change.
Run Quick Repair first.
If the issue persists, run Online Repair.

4/ Test with a new Outlook profile

Close Outlook.
Follow the steps in Create a profile in classic Outlook for Windows to create a new Outlook profile.
Configure the affected mailbox in the new profile.
Launch Outlook using the new profile and test whether the contact form displays correctly across different Contact views.

5/ Contact your IT admin

If the issue persists after the above steps, I would recommend contacting your organization's IT administrator so they can open a support case with Microsoft for further investigation. Microsoft Support may be able to review additional diagnostics and determine whether there is a client-side or environment-specific issue contributing to the behavior.

I hope the issue get resolved soon. Let me know if you have any questions.