Request a refund on digital game

Submit the digital-game refund through Xbox Support, then investigate the unrecognized charge and secure the payment method and Microsoft account.

Request the refund

1. Open Request a refund for digital games.
2. Sign in with the Microsoft account on which the game appears.
3. Select the game, then choose Request a refund.
4. State that you did not make or authorize the purchase.
5. Select Next, review the information, and select Submit. Microsoft says processing can take up to 72 hours; check the Refund status tab for updates.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

If the item is absent or Request a refund is unavailable, online refunds might not be supported for that transaction or market. Use Microsoft Sales support instead.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

Investigate the unauthorized purchase

Go to Manage your payments, find the charge, and select Investigate. This is the Microsoft process specifically for charges you do not recognize.^2^

If the payment card or bank account may be compromised, contact the payment provider promptly and report the payment information as stolen or compromised—not merely as a billing dispute—to help prevent further charges.^2^

Secure the account

If the purchase appears in your Microsoft account:

1. Open the account’s Security basics page and select Review activity.
2. Expand activity you do not recognize and choose This wasn’t me or Secure your account, whichever is displayed.
3. Return to Security basics, change the password, and update the account’s security information.^3^

If a refund is approved, it is returned to the original payment method and may take several business days to appear.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

References

1. [Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. How to investigate a billing charge from Microsoft | Microsoft Support
3. What happens if there's an unusual sign-in to your account | Microsoft Support