Scheduling and managing events using Outlook.com calendar
Welcome Geraldine Reardon,
Thanks for reaching out to Microsoft Q&A Forum. I understand that your Outlook calendar on your iPhone isn't working. You can't add appointments, and appointments created in Outlook on your laptop don't show up on the phone.
To narrow this down, could you please confirm:
- On your iPhone, are you using the Outlook app or the built-in iPhone Calendar app?
- If you sign in at outlook.com (or outlook.office.com for a work or school account) in a web browser, do your laptop appointments show up there?
Please make sure you already tried the Q&A Assist steps. In addition, please try the following:
1, Check that the laptop appointments are reaching the online mailbox
- Sign in at outlook.com in a browser with the same account and open Calendar.
- If the appointments aren't there, open Outlook on the laptop, select the Send / Receive tab and make sure Work Offline is turned off. Then select Send/Receive All Folders.
2, Set the default calendar on the iPhone so new appointments go to the right account
- In the Outlook app, go to Settings, then Calendar, then Default Calendar, and select the calendar under your Outlook or Microsoft 365 account.
- If you use the iPhone Calendar app, go to iPhone Settings, then Calendar, then Default Calendar, and select the Outlook account's calendar instead of iCloud.
3, Let Outlook sync in the background
- Go to iPhone Settings, then Outlook, and turn on Background App Refresh and Mobile Data.
- Go to iPhone Settings, then Battery, and turn off Low Power Mode for now.
4, If you want appointments in the built-in iPhone Calendar app
- In the Outlook app, go to Settings, then Accounts, select your account and turn on Sync Calendars.
- You can also go to iPhone Settings, then Calendar, then Accounts, then Add Account, choose Outlook.com or Microsoft Exchange, sign in and turn on Calendars.
5, Update the Outlook app
- Open the App Store, tap your profile picture, and update Outlook if an update is listed.
- Restart the iPhone, then open Calendar again.
Looking forward to your update.