My GTA pre order

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My GTA pre order

🙂 Pabzy 25

So I pre ordered the game but I didn’t have money in my account so my card was declined but now I’ve changed the pay method - when can I expect the re charge does anyone know - as I want to get charged now so it’s paid .

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Ian-T 16,795 Microsoft External Staff Moderator

Hi @🙂 Pabzy

I understand that you want the payment to be completed now so you can be certain that your pre-order remains secured.

After a declined payment, updating the card does not usually provide a button to manually charge it straight away. Make sure the new payment method is valid, has enough available funds, and remains active while the pre-order is pending. You can also keep an eye on your email and order status in case Microsoft requests any further action.

If the order remains active, it is best to wait for the system to process the updated payment method. However, if the pre-order is cancelled before payment is collected, you may need to place the order again using the new card, provided the game is still available for pre-order.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas

Thank you and have a good day!

Nas Williams 0 Reputation points

2026-11-12T08:10:48.4633333+00:00

what if the card was just locked when will it be charged again
lucas smith 5 Reputation points

2026-11-12T12:51:38.6833333+00:00

This is going to cost you a lot of money from these preorders. I keep my account locked until I actually make a purchase. I will not keep my card unlocked for a TBT payment schedule. I even called to try to pay and the guy on the phone was completely unable to speak and communicate in literate English. service request #7111533259. Then I tried adding the money to my Microsoft account and you haven't charged that either. If this isn't resolved soon, I'm just going to cancel and never buy another pre-order again. This is 2026 when I make a purchase, I expect it to be charged. checks take less time to process and they are handwritten. Embarrassing practice from Microsoft.