I moved from Australia to SPain

Vivian Allen 0 Reputation points
2026-11-09T18:02:53.1866667+00:00

I have updated my billing address to SPain. Cancelled my Australian SUbscription, tried paying with Amex, Pay Pal and Visa and Mastercard, it does not let me. I am trying using my Australian card, to no avail. Tried with my PSanish Card after changing to PSain, and could not do it. What do I do?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. AI answer

    2026-11-09T18:03:12.6866667+00:00

    A Microsoft 365 subscription is tied to the country and currency where it was originally purchased. After moving from Australia to Spain, changing the billing address alone does not let that existing subscription use a payment method from the new country.

    What to do:

    1. Make sure the old Australian subscription is fully canceled and expired.
    2. Verify the Microsoft account profile country/region and billing address are set to Spain.
    3. Buy a new Microsoft 365 subscription using Spain as the country/region and a payment method whose billing address matches Spain.
    4. If adding the card still fails, make sure the cardholder name, billing address, postal code, expiration date, and security code match the bank records exactly.
    5. If using PayPal, it must have a credit card or confirmed bank account as its funding source.
    6. If payment still fails, contact the card issuer to confirm online, recurring, and international transactions are allowed.
    7. If the issue continues, contact Microsoft Support through the Contact Support flow.

    Important details supported by the available guidance:

    • For recurring Microsoft subscriptions, payment changes are done from Services & subscriptions at https://account.microsoft.com/services by selecting Manage > Change how you pay.
    • If Change how you pay is missing, recurring billing may be off.
    • If the subscription was bought through a third-party retailer, payment changes must be handled through that provider.
    • PayPal problems can occur if the linked funding source is expired or lacks sufficient funds.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Vivian Allen 0 Reputation points
    2026-11-09T18:05:13.4433333+00:00

    I have done point 1 to 6 as suggested, yet nothing works. How do I contact Contact Support flow? There is no link in the reply you sent

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  3. Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
    2026-11-10T10:36:17.4866667+00:00

    Hi Vivian Allen,

    Thank you for confirming that you have already tried the suggested steps. Since the issue continues with both Australian and Spanish payment methods, it may require Microsoft Support to check whether the previous Australian subscription or the account’s regional billing configuration is still preventing the new purchase.

    First, please check your Services & subscriptions page and confirm that the Australian subscription has fully expired. A canceled subscription may remain active until the displayed expiration date, and this can sometimes prevent the purchase of a subscription for a different region.

    You can then contact Microsoft Support through the official Contact Microsoft Support page. Sign in with the Microsoft account you are using for the purchase, select Microsoft 365, describe the issue and select Contact Support when it appears. You can then choose live chat or request a callback if either option is available in your region.

    Please note that this is a user-to-user support forum. Community contributors, moderators, and external Microsoft staff participating here cannot access account billing records or make changes to Microsoft’s back-end systems. I can provide troubleshooting guidance, but Microsoft Support will need to review any account-specific regional or payment restriction.

    I understand this is not the straightforward resolution you were hoping for, especially after trying several payment methods. However, contacting the billing and subscription team is the most appropriate next step for an account-specific review. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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