i have a that used toIdeaPad 5G 14 run Windows 11arm64. so why i cannot toch everything key and movie can't use i need Install Driver to Show Hardware thank

Kong Sovath 0 Reputation points
2026-11-08T08:58:14.5166667+00:00

enter image description here

Windows for home | Windows 11 | Devices and drivers
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-11-08T08:59:10.7833333+00:00

    Use Lenovo’s official recovery image for the IdeaPad 5G-14Q8X05 (Type 82KF) instead of a standard Windows 11 USB, because this earlier-generation Windows-on-Arm device needs Lenovo’s ARM64 storage and input drivers during Setup.

    Reinstalling Windows can erase the internal drive, so recover any needed files first if possible.

    1. On another working Windows computer, open Lenovo Support and identify the laptop by its serial number or exact model: IdeaPad 5G-14Q8X05 / Type 82KF. Do not select another similarly named IdeaPad model. [^1^](https://support.lenovo.com/us/en "Drivers, Troubleshooting, Warranty, Repair - Lenovo Support)
    2. Use Lenovo’s Digital Download Recovery Service (DDRS) and Lenovo USB Recovery Creator to obtain the factory recovery image. Lenovo specifies:
      • A Windows computer
      • Stable broadband
      • Approximately 20 GB of free computer storage
      • A 32 GB USB drive
        ^2^
    3. Create the recovery USB, connect it to the IdeaPad, and power on the laptop while pressing F12 to open the boot menu. Select the USB recovery device and complete the Lenovo recovery process. ^3^
    4. After Windows starts:
      • Connect to the Internet.
      • Run Settings → Windows Update → Check for updates repeatedly until no further driver updates appear.
      • Install Lenovo System Update or use the model’s Drivers & Software area to install remaining Lenovo drivers and firmware. ^4^

    The expected result is that Setup displays the internal storage and the built-in keyboard and touchpad operate normally.

    Why the current USB stops at “Install driver to show hardware”

    A standard ARM64 installation USB might not include this model’s storage-controller, keyboard, or touchpad drivers. Microsoft specifically recommends manufacturer recovery media because it contains drivers tested for the device. Earlier Snapdragon devices require manufacturer drivers to be injected into the installation image; otherwise, Setup can fail to boot correctly or reach a state where input does not work. ^5^

    Do not load Intel Serial IO, AMD, x64, or drivers from another IdeaPad model. Windows 11 Arm hardware drivers must be compiled for ARM64 and support the particular device. ^6^

    If Lenovo does not offer recovery media for the serial number

    Contact Lenovo Support and request the factory recovery image for Type 82KF. If Lenovo instead provides an extracted ARM64 driver package, an experienced administrator can inject its boot-critical .inf drivers into both the ARM64 installation image and recovery image. Microsoft notes that drivers are often absent from ARM boot images and must be ARM-compiled and tested for that hardware. ^7^

    Only .inf-based packages can be injected; a normal Setup.exe driver installer cannot be added offline. ^8^

    If neither the Lenovo recovery service nor the model’s driver page supplies the required ARM64 packages, the missing driver cannot safely be substituted with a generic x64 package; Lenovo must provide the compatible recovery image or driver set.

    References

    1. Drivers, Troubleshooting, Warranty, Repair - Lenovo Support
    2. Lenovo Digital Download Recovery Service (DDRS ... - Lenovo Support
    3. How to reinstall Windows 10, Windows 11 - Lenovo Support US
    4. IdeaPad 5G-14Q8X05 Laptop - Lenovo Support
    5. Windows 11 Arm ISO files overview
    6. [Windows 11](https://support.microsoft.com/windows/experience/platform-variants/windows-arm-based-pcs-faq#what-limitations-should-i-be-aware-of-when-running-a-windows-11-arm-based-pc)
    7. Manufacturing Windows on Arm devices
    8. Windows 11 image creation for OEMs
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. DaveM121 946.7K Reputation points Independent Advisor
    2026-11-08T09:32:55.5133333+00:00

    1

    If Windows is currently installed on that laptop and you just need to install drivers, below is the support page for your laptop, click the 'Scan Now' button and use the automated process Lenovo provide to install any required drivers.

    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/5-series/ideapad-5g-14q8x05/downloads

    2

    Your screenshot seems to indicate you are installing Windows, if that is the case, usually you need to extract out the chipset drivers onto the bootable USB to see the internal drive, but Lenovo do not provide those drivers for your laptop model, they indicate you should use the process on this link to create the official Lenovo bootable USB to reinstall Windows on the laptop.

    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/5-series/ideapad-5g-14q8x05/solutions/HT103653

    .

    .

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.