Appealing not working

Sign in with the Microsoft account that displays the suspended Rewards profile, then contact Microsoft Rewards Support and report that its appeal form rejects that account with “we cannot find a suspended login ID.”

1. Identify the affected Microsoft account

The error’s exact meaning is not publicly documented. It may indicate that the address entered is not associated with the suspended Rewards profile.

1. Sign in at the Microsoft Rewards site using the account you believe was suspended.
2. Confirm that this account displays the suspension notice or the unavailable points.
3. If it does, skip account recovery and proceed to Rewards Support below.
4. If the username is not recognized, try another email alias or phone number attached to the same Microsoft account. Microsoft account aliases share the same account and password ^1^.
5. If none is recognized, use Microsoft’s sign-in helper ^2^.

An Outlook contact address is not necessarily the sign-in identifier connected to the affected Rewards profile. An alias can help locate the underlying account, but it does not guarantee that the appeal form will recognize the suspension.

2. Report the failed appeal to Rewards Support

Open the Microsoft Rewards Support form while signed in to the affected account. Rewards Support is the team that can review an account-specific suspension ^3^.

• Choose the suspension-related category if it is offered.
• Enter the sign-in address associated with the Rewards profile.
• In the description, include:
  • The exact error: “we cannot find a suspended login ID.”
  • The email alias used to access the affected profile.
  • Confirmation that the Rewards page shows the suspension.
  • An honest explanation that a VPN was used, that it is no longer being used for Rewards, and that you are requesting a manual review.
  • A screenshot of the suspension and form error, if attachments are available.

If the form continues rejecting the identifier, submit a Rewards support ticket describing the form error, rather than repeatedly sending the same appeal. This forum cannot inspect or reinstate individual Rewards accounts ^4^.

Microsoft explicitly lists services that alter the true IP location among activities that can lead to losing the ability to earn or redeem points; depending on the violation, an account may be suspended and points may be invalidated ^5^. Reinstatement and restoration of points are therefore not guaranteed.

References

1. Change the email address for your Microsoft account | Microsoft Support
2. Microsoft account sign-in helper | Microsoft Support
3. Microsoft Rewards Account Recovery - Microsoft Q&A
4. My Microsoft rewards account got suspended. - Microsoft Q&A
5. Getting the most out of Microsoft Rewards | Microsoft Support