Email hacked

Question

Email hacked

José Ruivo 0

Hello, my main email since like 2010 was hacked and when i try to get it back, it says the account no longer exists, but when i try to create a new one with the same adress it says the adress is already in use, what should i do?

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Answer 1

Hello,

I’m sorry this happened. If the email address on your account was changed by the hacker, I suggest filling out this form, which is sent to a specialized team that handles this type of case: https://aka.ms/recovermyaccount

To help you complete it, use this guide, which explains each field: https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

After submitting, a response may take around 5 business days, although this is not guaranteed. Please add [email protected] to your safe senders so you don’t miss the reply.

This is a public forum for exchanging information between users, and no one here has access to your account data. The final decision is made by Microsoft’s account security team, so the outcome cannot be guaranteed. Please do not share passwords, verification codes, or other private account information here.