brand new computer. i am the ONLY USER. HOW DO I REMOVE PARENT CONTROL?

Lori Pruitt 0 Reputation points
2026-11-06T18:31:35.76+00:00

I CAN NOT REACH MY BANKING INFORMATION DUE TO FAMILY CONTROLS. I AM THE SOLE USER!! THIS IS A PRIVATE COMPUTER. NO PERMISSION TO ANYONE ELSE!!

PLEASE ADVISE HOW TO TURN OFF FAMILY CONTROLS!

Windows for home | Windows 11 | Family and online safety
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  1. Hendrix-V 20,790 Reputation points Microsoft External Staff Moderator
    2026-11-07T04:13:12.11+00:00

    Hi Lori Pruitt,

    Since the Family Safety account steps have already been covered, please check whether the restriction is specific to Microsoft Edge:

    • Open the banking site in an InPrivate window using Ctrl + Shift + N.
    • If it works there, temporarily disable Edge extensions under Extensions > Manage extensions.
    • Try the banking site again.

    If the same Family Safety message appears even in InPrivate mode, please share the exact message displayed or a screenshot with personal information hidden. That will help narrow down whether the restriction is coming from Family Safety, Edge, or another security feature.

    I hope this helps identify the source without making unnecessary changes to your new PC.

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  2. AI answer

    2026-11-06T18:32:04.72+00:00

    If the account is an adult account, use the Family Safety settings page first:

    1. Go to https://account.microsoft.com/family and sign in.
    2. Check whether a family group appears.
      • If no family members appear, the account is not currently part of a family group.
      • If a family appears, the account was added previously.
    3. If the account is in a family group as an adult member:
      • Select the member card.
      • Go to Control your safety settings access.
      • Select Disable all settings.

    If the account is not part of a family group, or restrictions still remain on the PC, run the Family Safety refresh task on the device:

    1. Press Windows + R.
    2. Type cmd and select OK.
    3. Run: 
         schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
    4. Restart the computer.

    If the account is still being treated as a child, correct the birth date on the Microsoft account. The Family Safety troubleshooting guidance states that adults with the wrong birth date need to change the account information using the steps for I'm an adult, but Microsoft thinks I'm a child.

    If the account is in a family group and the goal is to leave it completely:

    1. Sign in at https://account.microsoft.com/family.
    2. Select the three dots next to the name.
    3. Select Leave family group.
    4. Select Remove to confirm.

    Important: leaving or being removed from a family group removes access to Family Safety features and can also remove access to shared products and services such as Microsoft 365 Family.

    If removal is blocked because the account is a child account in the group, an organizer must first select Remove consent for this child's account, then Remove from family group.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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