Can't claim 5 months of Spotify premium

Question

Can't claim 5 months of Spotify premium

Eric Albertini 0

I just claimed the reward and it's directing me to a page that says it's not available

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2 answers

Your answer

Answer 1

If the Spotify Premium reward page says it is not available after redemption, the supported checks are:

Go to Microsoft Rewards > Redeem > Order history and confirm the reward shows there.
Open Order Details for that reward to get the redemption code or link.
If the confirmation email was not received, select Resend on the Order History page.
Check whether the order was cancelled. Common causes are:
- redeeming outside the region where the Rewards account was signed up
- redeeming in multiple regions
- using a VPN
- using a VoIP phone number instead of a mobile or landline number
- the reward being out of stock or unavailable
If the reward is listed but the Spotify offer page still says unavailable, contact Microsoft Rewards Support for review.

Microsoft also states that some gift cards and rewards are not always available and can become unavailable.

Answer 2

Hi Eric Albertini,

I understand how disappointing it is to redeem your points and then be sent to a page saying the offer is unavailable.

Please check your https://rewards.bing.com/redeem/orderhistory and confirm whether the Spotify reward is listed as Completed, In progress, or Cancelled. If it is completed, open the order details and try the redemption link from there rather than using the original redirected page. You can also select Resend if you did not receive the confirmation email.

If the order is completed but the link still shows “not available,” please contact https://rewards.bing.com/support and include a screenshot of the error, your order date, and the reward name. Rewards Support can check whether the redemption link or offer is valid for your account and region. Please do not post the redemption code or order number publicly.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.

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