My email been hacked and spam mails continuously coming in

Vincent Png 0 Reputation points
2026-11-06T15:07:10.6633333+00:00

My email been hacked and spam mails continuously coming in

Outlook | Web | Outlook.com | Email
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. GsN5034 - IA 79,820 Reputation points Independent Advisor
    2026-11-06T15:49:53.7266667+00:00

    Hello,

    If your account has been compromised, protect it with a strong password and enable two-factor authentication for added security.

    To make these security changes, sign in with your Microsoft account here:

    https://account.live.com/proofs/Manage

    • Change your Microsoft Account Password.
    • Turn on two-step verification.
    • Then, scroll down and select the 'sign out everywhere' option. Microsoft will sign out your account from all trusted devices. Like in web browsers and in the apps where you've signed in with the account.

    Then,

    • Check your email rules and clear them. Spammers might have added rules that prevent all incoming emails from reaching your inbox.
    • Also, check your blocked senders list and your forwarding and IMAP settings.

    After reviewing these settings, monitor your inbox to see whether spam decreases and Microsoft correctly moves spam messages to your Junk Email folder. If spam continues to come from a specific sender, block that sender or add them to your blocked senders list.

    Let me know if you still need more help.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-11-06T15:07:25.9533333+00:00

    If the account is hacked and spam is still arriving or being sent, use this cleanup sequence:

    1. Scan the device for malware before changing anything else
      • Open Virus and threat protection.
      • Select Scan options > Full scan > Scan now.
      • This helps prevent the attacker from stealing the new password again.
    2. Change or reset the Microsoft account password
      • If sign-in still works, change the password.
      • If sign-in does not work, use the password reset flow.
      • Use a strong password.
    3. Review recent sign-in activity
      • Check the recent activity page to see when and where the account was accessed.
      • If there are sign-ins that are not recognized, treat the account as compromised.
    4. Check Outlook.com mail settings for attacker changes In Outlook.com, open Settings > View all Outlook settings > Mail and review:
      • Rules: delete any rule not created intentionally, especially rules that forward, move, or delete mail.
      • Forwarding: remove any forwarding address not recognized.
      • Automatic replies: turn off anything not configured intentionally.
    5. Check for signs of compromise in the mailbox Look for:
      • Missing or deleted email
      • Suspicious messages in Sent Items or Deleted Items
      • Rules that move mail to Junk Email, Notes, or RSS Subscriptions
      • Frequent lockouts or unexpected password changes
    6. Add recovery and security information Add an alternate email address and mobile phone number so account recovery is easier if access is lost again.
    7. If the account is blocked Outlook.com accounts can be temporarily blocked after unusual sign-in activity. In that case, reset the password to unblock it.
    8. If spam is continuously arriving A leaked email address can cause a surge in spam and phishing attempts even after the account is secured. Be extra cautious with links, attachments, fake invoices, and messages asking for passwords.

    If the account cannot be secured through these steps, use the Microsoft account sign-in helper tool, which can guide to self-help steps or offer the chance to talk to an agent.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.