A family of Microsoft word processing software products for creating web, email, and print documents.
Run Online Repair from Windows Settings, rather than selecting Repair in Word’s error message; Online Repair is the more thorough repair method and applies to the entire Office suite.^1^
Run Online Repair
Close Word and all other Office applications first.
Windows 11
- Right-click Start and select Installed apps.
- Find Microsoft 365 or Microsoft Office.
- Select the three dots (…) beside it, then select Modify.
- If asked for permission, select Yes.
- For a Click-to-Run installation, select Online Repair → Repair.
- If you see an MSI-based installer instead, select Repair → Continue.
- Follow the prompts, then restart the computer if requested.
Windows 10
- Right-click Start and select Apps and Features.
- Select Microsoft 365 or Microsoft Office, then select Modify.
- Choose Online Repair → Repair.
- Complete the prompts and restart if requested.
This repairs the full Office installation even when only Word is failing.^1^
If Word opens but asks you to sign in
Sign in using the Microsoft account originally used to purchase or subscribe to Microsoft 365. You can verify that the subscription is active under the account’s Services & subscriptions page. Microsoft notes that using a different account can produce “We couldn't find any Office products.”^2^
If Online Repair does not fix it
Completely uninstall and reinstall Office:
- Open Microsoft’s Office uninstall support page and start the uninstall troubleshooter.
- Allow it to open Get Help, then follow the prompts.
- Restart the computer when prompted.
- Reinstall the Office version associated with your Microsoft account.
- Open Word and sign in with that same account.
Uninstalling Office removes the applications but does not delete documents or workbooks you created. The uninstall troubleshooter requires Windows 10 or later and currently cannot remove Office 2024.^3^
Avoid manually deleting Office registry entries at this stage; the supported uninstall troubleshooter is the safer cleanup method.
References