Reached daily limit message

Maria Shaw 20 Reputation points
2026-11-05T20:41:36.5366667+00:00

I have a work account paid by me as a sole trader, and I've been using copilot online all year and all of a sudden this morning after half a dozen requests I get a message that I used my daily chat limit and to try again later. Then it says to upgrade. Monthly I create an agenda for our committee meeting then prepare the minutes and I haven't had any issues. How do I work out why I've just started having this issue. thanks

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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Thomas4-N 23,265 Reputation points Microsoft External Staff Moderator
2026-11-11T06:59:36.05+00:00

Hello Maria Shaw,

Thank you for checking and sharing the screenshot. Your Microsoft 365 Business Basic subscription includes access to Microsoft Copilot Chat, but it doesn't include the full paid Microsoft 365 Copilot license.

Microsoft applies fair-use limits to Copilot Chat without the additional license. These limits can change over time, and Microsoft doesn't publish a fixed number of daily requests. This may explain why you're encountering the restriction now, even though you've been using Copilot successfully for months.

You can find Microsoft's explanation here:

Limits for features in Microsoft Copilot Chat

You don't necessarily need to upgrade. I'd suggest checking whether access returns after the daily limit resets.

If the same message continues appearing after the next day, despite minimal usage, I'd recommend contacting Microsoft Support to have your account and licensing checked.

I'm sorry this has interrupted your regular committee work, and I hope this helps clarify what's happening.

Best regards,

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  1. Maria Shaw 20 Reputation points
    2026-11-05T20:57:21.41+00:00

    I have a work account as a sole trader

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  2. Thomas4-N 23,265 Reputation points Microsoft External Staff Moderator
    2026-11-07T07:44:00.7666667+00:00

    Hello Maria Shaw,

    I understand why this is confusing, especially since you've been using Copilot for your committee work all year without encountering this limit.

    Having a paid Microsoft 365 business account doesn't necessarily mean you have a Microsoft 365 Copilot license, and the limits can depend on which Copilot experience you're using.

    Could you clarify two things?

    1. Which Microsoft 365 subscription do you have? You can check at Microsoft 365 Admin Center under Billing > Your products.
    2. Where are you using Copilot? For example, Microsoft 365 Copilot Chat or copilot.microsoft.com?

    This should help us determine whether the message relates to your current subscription's usage limits or whether something unexpected is happening.

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  3. Maria Shaw 20 Reputation points
    2026-11-10T22:20:51.57+00:00

    I usually just type in copilot in the url bar and it comes up. I've just gone to both links you provided above and my information is in both but I can't continue as I get the "you have reached your daily limit, try again tomorrow" message.

    The screenshot is what I see when I go to Billing.Screenshot 2026-11-11 at 9.16.08 am

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