Problems with accessing the updated copilot

Question

Problems with accessing the updated copilot

David Mills 20

I have a number of email address for home and business. My original Copilot was set up using a home email address but when I have tried to install the new copilot it has used a business email

I want my copilot on my home address how do I do it? I have uninstalled the new copilot and reinstalled but no difference

Look forward to hearing from you

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Answer 1

Hi David Mills,

I understand that you want to use Copilot with your personal email address, but it is currently opening with your business account.

To help narrow this down, are you using the installed Copilot app or accessing Copilot through a web browser? When you select your profile picture or account name, do you see an option to Switch account, Add account or Sign out?

If available, please sign out of the business account and sign back in with the personal account you previously used. Reinstalling the app may not change the account if the business sign-in is still saved.

Please let me know which version you are using and what account options appear, I can advise on the appropriate next step.