Bing’s old direct PIN-entry link now redirects to the main dashboard---can't verify even with PIN

Amy 0 Reputation points
2026-10-30T11:04:36.3766667+00:00

Bing’s old direct PIN-entry link now redirects to the main dashboard, so there is now no place to enter the PIN once we get one.

We have a PIN and still cannot verify business b/c the page with the PIN entry field is now redirected to main dashboard.

Microsoft please fix.

Bing | Other
Bing | Other

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  1. MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
    2026-10-30T14:31:33.38+00:00

    Hello Amy,

    Thank you for using our Microsoft Advertising Learn Q&A Platform!

    I understand how frustrating this can be, especially when you have already received the PIN but are unable to find a location to enter it and complete the verification process.

    To ensure that we provide the appropriate assistance, could you please confirm whether your concern is related to Microsoft Advertising Identity Verification or Bing Places for Business Verification?

    If your concern is related to Microsoft Advertising Identity Verification, please reply to this comment with additional details of what you are experiencing, and we will be happy to investigate further.

    If your concern is related to Bing Places for Business Verification, we recommend contacting the Bing Places Support team directly, as they are best equipped to assist with Bing Places verification concerns.

    You can contact Bing Places Support by following these steps:

    1. Visit the Bing Places for Business website.
    2. Scroll to the bottom of the page and select Contact Support.
    3. Choose the category that best matches your verification issue.
    4. Submit a support request and provide details regarding the PIN-entry page redirect behavior.

    Once we know which product is involved, we can help guide you to the appropriate support resources and ensure your concern is addressed through the correct channel.

    I look forward to your reply.

    Kind regards,
    Chris | Microsoft Advertising Support Specialist | 1-800-518-5689

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