Request to Correct Name on Microsoft Certification Profile

Yuan, Ivory-JW 0 Reputation points
2026-10-28T06:29:39.3633333+00:00

cause incident
please help to change my accounting name for Pearson VUE，thanks.

Hello Support Team,

I recently completed the AI-901 Microsoft Azure AI Fundamentals exam.

according the incident 【事件报告号码: 42849950】,there is wrong name,could you please help to change the profile name for me ,thanks.

I can provide a copy of my government-issued ID or any additional documentation if required.

Thank you for your assistance.

Regards,

Yuan Jing Wen

Community Center | Not monitored
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  1. Gérard Oomens 133.8K Reputation points Volunteer Moderator
    2026-11-13T13:14:37.79+00:00

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  2. Yuan, Ivory-JW 0 Reputation points
    2026-11-13T03:28:48.9166667+00:00

    I had try to change the name,but there is a error seems I had no access to change the name. please help to change my name,thanks.User's image

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  3. AI answer

    2026-10-28T06:29:53.77+00:00

    To change the legal name on a Microsoft Certification profile used for Pearson VUE:

    1. Sign in to the Microsoft Learn profile that needs the correction.
    2. Open Settings in the profile.
    3. Follow the instructions to update the Legal Name.
    4. If a message appears saying that support is required, use the linked Credentials Support option and file a ticket with the Credentials Support team.

    For online exams, the name on the Microsoft Certification profile must match exactly the name on the government-issued ID presented for the exam.

    Name changes can take time to update everywhere. One Microsoft support article states updates may take up to 24 hours.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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